Marketing
Management encompasses wide varieties of functions
and activities; such as Marketing Research and analysis, Marketing Strategies
and Action Plan, Marketing Project Management, Process and Vendor Management,
Organizational Management, Reporting, Measurement, Feedback and Control Systems
etc.
Management Guru Peter Drucker wrote Marketing
is the distinguishing unique function of the business. In 1991, Marketing expert
Regis Mckenna expressed a viewpoint in Harvard Business Review Article as Marketing
is everything because the marketing encompasses all factors, that influence a
companys ability to deliver value to customers, it must be all pervasive part
of everyones job description, from the receptionist to the Board Of Directors.
The nature, characteristics of Indian Business
are changing drastically due to globalization and high degree of
competitiveness. As Marketing is the live wire of any business organization,
Marketing Managers / Personnel are under tremendous pressure as they are highly
accountable for growth of top and bottom line (and consequences) of the
business.
Marketing was born as a means of carrying out a
specialized function, determining two management activities - determining
market objectives and checking sales.
According to limited vision, marketing has a
static competence, as a tool of gathering, providing and updating data.
According to the wider vision, marketing has also a scope of assessing
products, analyzing the competition, examining the adopted distribution, channel
efficiency and studying the promotional advertising initiatives that support
the sales. Therefore to be highly successful today, a company must become
highly computer-oriented i.e. system and data based. The marketing managers
must look for weak points in the positions of its competitors and then launch aggressive
marketing attacks /suitable marketing strategy against those weak points - these
are very crucial and calculative functions which consist of so many activities and
as a result the marketing managers are under high job stress.
Marketing managers develop the organizations
detailed marketing strategies with the help of other departmental managers and
subordinates; they determine the demands for products and services offered by
the organization and its competitor-organizations and identify potential consumers
e.g. industrial consumers, business firms, wholesalers, retailers, Government,
the general public etc. They develop the pricing strategy with an eye towards
the competitors pricing policies versus the products performance while putting
best efforts to maximize the firms market share, profits and ensuring the
organizations customers/ consumers (are satisfied) satisfaction. The marketing
managers continuously analyze the advertisement and other relevant promotional
policies to promote the products and services, far better ways than its
competitors. This process yields high job pressure and hence, tension or mental
stresses on the marketing managers, as the competitions have increased to great
extents.
In the highly competitive era in the field of
marketing, the rat race for being the first mover has reached its peak. This
has created stress on marketing work force and due to the stress; the desire to
be innovative than be repetitive has increased in marketing management.
Before Liberalization, Privatization and
Globalization era, competitions in marketing and other business activities
were less than post L.P.G. era. These are explained below.
Pre-LPG Era
It is LPG (Liberalization, Privatization and
Globalization) era in India. It started in early 1980's with pro-business
measures like removing restrictions on capacity expansion, price controls and
reducing corporate taxes. Second phase of liberalization started in early
1990's which ended many public monopolies and allowed foreign direct investment
in many sectors.
After independence from British colonial rule in
1947, India opted a socialist economy with government control over private
sector participation, foreign trade and foreign direct investment. This
economic policy aimed to substitute products which India imports with locally
produced substitutes, industrialization, state intervention in labour and
financial markets, a large public sector, business regulation and centralized
planning. It expected the creation and growth of capital and technology
intensive heavy industries as well as subsidizing manual, low skill collage
industries simultaneously.