By: Vivek Bali
There is a sense of déjà vu as one reads the newspaper,
surfs the internet or watches the news on television every day. The headlines
and main stories are invariably about shrinking economies, slackening demand
and headcount reduction.
It is no surprise that when demand drops, the standard
response of most companies is to cut the spending budget (especially marketing
spend). The irony is that these steps often exacerbate the situation by
reducing the demand even further, leading to a relentless downward spiral.
A counter-intuitive approach: In an environment when most
companies are following a similar path of cutting back investments to weather
the financial turmoil, it could be advantageous to follow a counter-intuitive
approach of actually increasing media weight or share of voice (SOV).
Your brand can become more noticeable in a category, leading
to a significant growth in market share. This would not only improve short-term
results, but even leave your company poised for much better growth when the
situation finally improves (remember even the Great Depression eventually
ended!).
What is being proposed might seem preposterous, but if
handled astutely can result in big gains in the short run and the long run.
What is even better is that the higher relative media weight need not
necessarily come through higher budgets. There are four clear avenues of
raising money to pay for becoming more visible.
i) Improving returns on spending: Sales revenue depends on spending
on advertising, consumer/trade promotions, distribution and product
superiority.
Mathematical modeling based on past data can identify the
relationship between sales achieved and the various inputs like advertising and
promotions. If a consumer or trade promotion has not worked in the past, there
is no point in spending on it in the future.
Moreover, when money is limited you may as well choose
campaigns that offer a higher return on investment. Analytics based on
regression can help you to eliminate the weak programmes and choose more
effective ones.
It is surprising that very few companies rigorously evaluate
past spending programmes. By eliminating wasteful expenditure you can make the
money work much harder.
ii) Optimising number of packs sold: Fast changing consumer needs give
rise to proliferation of brands, variants, prices and sizes. The increased
variety of packs adds complexity and cost to a company's operations. The
marginal units increase cost of production and diffuse focus within the
company.
The stronger selling packs invariably end up providing a
hidden subsidy to weaker ones. While most companies try to rationalise from
time to time, they still end up with a sub-optimal portfolio, because the
process is not a continuous one.
A difficult business environment is the best time to
evaluate the total portfolio of products and packs sold. While there will be
ample reasons to reduce the number of packs, it can even throw up new
opportunities that a company can capitalise on, for example, a 50-gm pack that
bridges the gap between a smaller sachet and a 100-gm pack.
By optimising the number of packs you can improve production
efficiency, concentrate on fast-moving items, and increase focus on bigger
initiatives.