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No HR should Waste a Crisis
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By
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Iyer Subramanian
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A HR Manager is essentially an employee manager whose
primary function is to keep employees informed, motivated, engaged and also
involved in business concerns. There is no better opportunity for a Human
Resource Manager to showcase his ability when the chips are down. It is
downturn, meltdown and an economic recession all over. In this kind of
scenario, the employees on rolls are perplexed, confused and lack direction on
their role in an organization. These are not taught at any Business Schools
curriculum but a HR Head faced by these challenges and compulsions has to take
concrete steps.
- Besides taking hard decisions on routine and regular
matters, the HR also has the task of familiarizing staff with the changed
dynamics of the market.
- Frugality is the buzzword. The culture of frugality has
to be percolated down the line at all levels. In other words, HR needs to
engage all employees to drive the culture of frugality across the
organization.
- Under the existing conditions, the HR necessarily has
to play a strategic role in employee communication and talent management.
- It is vital and important for the department of HR to
share the company's plans with employees and get their feed back.
- Every organization has to adopt cost cutting measures
with cost cutting measures operational efficiency has to be ensured
amongst all levels.
- There is a huge pay-off from talking with and listening
to employees. By talking and listening to them the workforce feel that
they are wanted and it helps instill faith and motivates them largely.
- A slowing global economy is clearly posing unique
challenges and the key skill in these times of an HR is being able to
steer clear of ambiguity, if the HR does not present things clearly, it
creates nervousness and uncertainty amongst employees.
- Though communication is important at all times, during
a crisis it assumes higher significance given the unsettling impact of
uncertainties on everybody-employees, customers and shareholders. The HR
with the CEO has to open up new channels of communication, although it is
very centralized with the corporate communication team playing a major
role.
- The HR has to ensure that the CEO's thoughts are
understood, analyzed, interpreted and communicated to employees in such a
way exactly the way the CEO would have communicated. It is not just enough
communication but the nature of communication that matters.
- Concern and credibility are more important than
frequency and sophistication of communication. By communicating with the
employees across locations and at other internal forums in the
organization the HR offers reassurance to all its employees.
- By communicating to the employees of the organization
regularly they often bring out inefficiencies and wastages in an
organization than top executives sitting in their palatial offices.
Experts feel that the HR who is connected to organizational
personnel on a sustained basis is in a better position to deal with the
vagaries of economies and markets, downturns and disasters. These roles are now
carried over successfully by the Chief Executive Officer of various
organizations. "A good leader engages all employees and helps them
understand changes, the impact on its business and the decisions undertaken to
deal with the new situation." By constantly communicating and
understanding the pulse of the employees in the current environment and fine
tuning communication, the HR will ultimately drive them to effectiveness. Approaching
people issues with respect, dignity, concern for the livelihood of individuals
and families and working out solutions shall pave unbelievable results. The
approach of HR in hard times is more important for brand-building than people-friendly
policies and practices in good times.
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