This article provides a perspective on CoE from the
relevance of IT Industry and business which is ideally seen in today's
competitive world
What is CoE?
In today's world, the Centre of Excellence (CoE) applies to
any organization who wants to create and use excellent state of art and
showcase its technological, service and business oriented capabilities to the
entire world in a competitive environment. CoE is the combined effect of
emerging business model and technologies.
Centre of Excellence (CoE) refers to creation of assets for
an organization and reaping maximum business benefits from the usage of such
assets. The objective of creating CoE for any organization is always customer
centric and is meant for providing unique solutions to their customers.
The Centers of Excellence (CoE) trend very recently has
gained traction within the IT department of large organizations. In fact, the
META Group refers to the model as "the next step in IT evolution" (Source:
The Application Center of Excellence, META Group, 2003).
IT organizations of all types and dimensions are embracing
the CoE model as a practical way of consistent and continuous ally improvement
of their business operations. Industry analysts also support the move to the
CoE model.
A CoE is an organization, focused on optimizing application
or service characteristics such as quality, performance, or availability. It
provides management an automation platform for processes, consulting, and
support services, leadership as well as advocacy to optimize these attributes.
In IT world, CoE acts as a central point of contact to
facilitate collaboration between the lines of business, enterprise architects,
database administrators and application developers. It helps in speed adoption,
improve knowledge sharing, lower the Total Cost of Ownership (TOC), and broaden
the reach and context of enterprise application deployment, migrations,
consolidations and upgrades.
CoE Brings together a dedicated team of appropriate domain
expertise and enables the organizations to identify core patterns of
integration, share best practices, leverage skills and standard tools across
the enterprise.
A CoE provides a central source of standardized products
& services with expertise, and best practices. It can also provide the entire
organization with visibility into quality and performance parameters of the
delivered application and support functions, helping them to keep everyone
informed and keeping the applications and services aligned with business
objectives.
The strategy and roadmap for CoE are required to launch and
sustain the business needs. Without a COE, you will lack the necessary
ecosystem and opportunity to optimize resources, funding, competencies, and
governance structure, hence the ideology of the CoE should be in
synchronization with the philosophy of the organization business imperative.
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About the Author
The author
is Principal Consultant in Quality Consulting Group (QPRIME) of Satyam Computer
Services Ltd. He has over 24 years of experience in IT and Mfg organizations.
His expertise lies in process consulting and project/program management,
outsourcing, knowledge management, competency building, strategic initiatives
and Quality Function Management.
