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Apparel Industry Encounters with Truth
By  : Anjuli Gopalakrishna 

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What is noteworthy though is that even during the quota regime these countries were very much dependent on raw materials procured from outside. They managed fine all these years, in terms of prices/ deliveries/ lead times/ quality. And post quota, their prices are even sharper, as there is no quota cost involved, compared to the Indian factories. This is especially true for basic product categories - like mens pants. So what's the threat to them?? They have built relationships with their customers over the years, and just because of quota phase out, it's unlikely that these customers will stop buying from them. Most of the buyers still continue to source from their supplier base in Bangladesh/ Sri Lanka. Well, these suppliers must be doing something right!


Many of big suppliers in these countries have set up their fabric sourcing offices in Hong Kong/ Shanghai etc; some even own the fabric mills in the Far East. They employ Chinese-speaking locals in these offices for better interaction with the local mills. Few companies have set up fabric processing units in their home country and are only just importing the greige from outside-say Pakistan or China.


Sourcing from Bangladesh, Sri Lanka is not going to vanish so quickly post quota, provided suppliers wake to the need of the hour. Adopt quick response working, quote competitive prices without going much back and forth.


Customer Service orientation-winners strategy!


Last but not the least, the biggest challenge for the supply end of the apparel industry to compete with the looming china threat would be to inculcate the 'customer service orientation'. They have to acquire professionalism in their approach, in terms of sticking to committed deadlines-be it for deliveries or any other development/ production related submits. Thumb rule is-if you commit a date, stick to it, come what may. To satisfy the end customer should be their ultimate focus and this needs to percolate right from the top management levels to the grass root levels. The mindsets need to change... business is not going to come easy any longer. Only the best will survive and will deserve to not only survive but also thrive!


About the Author:


Anjuli Gopalakrishna has spent more than a decade in the apparel industry, having worked with leading companies including J C Penney Purchasing Corporation, Tommy Hilfiger India Limited and Li & Fung. Her experience includes apparel marketing and merchandising, sourcing of home products, apparel, accessories and leather goods. She has extensive experience sourcing for US and Europe from sourcing destinations including India, Bangladesh, Sri Lanka, Vietnam, Madagascar, Pakistan, Taiwan and China.


She is a Post Graduate in Fashion Management Studies from the National Institute of Fashion Technology Delhi (NIFT). She is now an independent consultant and trainer in supply chain merchandising to buying offices and garment exporters and also a guest lecturer at NIFT Bangalore.

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 Published On :  Monday, June 29, 2009

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