Retail Sales Coaching should be
designed to work on behalf of each individual Salesperson who wants to succeed
for them, while being part of an environment that nurtures and speeds their
growth.
Retail Sales Training is for each person who cared to show up today to express themselves in a retail sales environment and who demands more of themselves. Retail Sales
Training is for people who want to feel they have done their best with what
they knew, today.
Retail Sales Coachings purpose is to clarify, in a realistic, truthful and
meaningful way, precisely how each person can perform better. It must do this
by connecting people with the objectives of the company within the framework of
their own need to succeed and be recognized.
Retail Sales Training Software
must work by identifying the absolute area of selling skill, the one out of
five key performance indicators (KPIs), which if the Salesperson were to focus
on exclusively, would become their best performance enhancer their best
chance at optimum improvement.
Retail Sales Coaching Software should be about helping your company and its
people become richer by revealing the truth about their performance, on an
individual basis, so your Salespeople can focus on making their most
significant improvements in the shortest period of time.
The result of implementing the right solution is that each Salesperson's
performance is increasing at optimum speed, so you can expect your retail store
as a whole to increase sales by anywhere from ten to thirty percent.
Any Retail Sales Training system of appraisal and reporting should make sales
people accountable for their time by measuring their performance according to
key KPIs, against each other, and against the store average. Unless
measurements are taken on a regular basis and compared with the rest of the
people on the shift it would be impossible to know the area in which to train.
Today, most POS software programs generate KPIs such as average sale, items per
sale, sales per hour. However, they do not allow store managers to set sales
goals and divide them up proportionally between salespeople so effectively POS
sales reports are useless.
While door counters are useful unless they integrate with an effective Retail
Training software program they cannot generate Conversion Rate KPIs one of
the fundamental KPIs used in Sales Training.
There are software programs available to compliment your POS that will do the
job including breaking down slow and fast periods of the day by weightings.
Here are some things to look for in a Retail Sales Training Software Program:
- Store Information Register to record specific information about the store.
- Staff Information Register and
Coaching Log to record specific information and availability and coaching
history of each sales person.
- Weekly Sales Goals Planner that
automatically divides the store sales goal fairly between the salespeople on
duty, including taking into account slow and fast periods of the day.
- Weekly Staff Roster to allocate
staff to a time and attendance schedule within the framework of the stores
wage budgets, warning when over rostering and helping to improve wage to sales ratio efficiency.
- Actual Performance Score Card
that tracks individual actual sales performance against individual sales goals
to identify areas of weakness and strength so that managers can coach
behaviors.
- Optimally, coaching tips should
be integrated so managers can quickly get information about coaching on specific deficient selling
skills.