Anne M. Obarski is "The Customer Service Spy!" As a professional speaker and trainer, Anne works with a company to provide it with the clues to keep the customers coming back. Anne presents keynotes, break-out sessions and customized training, nationwide, in the area of customer service. She has written two new books namely, "Surprising Secrets of Mystery Shoppers" and "Real World Customer Service Strategies That Work".

You can get "10 Big Secrets to Giving Mystery Shopper Feedback and Get the Changes You Want".For more info visit: www.merchandiseconcepts.com

Publications/ Books/ Papers
Many articles on Customer Service are there on her credit.

Articles Contributed

	Think like your customer: 3 ways to win their loyalty
	I travel frequently and because I do, I find myself evaluating the places that I stay. I am very aware of everything from the parking lot to the front door to the elevators and everything in my room. There are times that I am too tired to even care

	Advertising mistakes: one strike and you're out
	We've all seen ads that make us think, "This sounds too good to be true". Most of the time we find out that it is. I have wondered what makes businesses think that potential customers can't read between the lines

	Market your business like a grandma - 3 Old tips to attract New customers!
	Walk into any office cubicle system and there is one thing they all have in common; pictures. Stroll by any person who is over 50 and I will bet they have pictures of their grandchildren everywhere. And I know that if you make one comment about one of the pictures you will hear the details and

	Big Advertising Strategies on a Small Business Budget!
	I am always amazed by business owners who say that they can"t spend any money on advertising.

	Contagious Customer Service!
	You have a great product or service that your customer needs. But so does your competition. Customers have numerous choices when it comes to buying options and the younger the customer, the more willing they are to use there techie toys to find them.

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