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Cyber Monday tipped to draw 121 mn online holiday shoppers
Nov '15
Online holiday shoppers this year are hoping to see deals on everything from cashmere sweaters to home décor before they decide to shop today (November 30) on Cyber Monday. According to America's National Retail Federation's Cyber Monday Expectations Survey conducted by Prosper Insights & Analytics over the weekend, 121 million (49.5 per cent) shoppers plan to shop online on Cyber Monday, down slightly from the 126.9 million who planned to participate last year. NRF's Thanksgiving weekend results showed that 103 million people shopped online over the weekend.

“Unlike ten years ago, we live in a world in which you can shop anywhere at any time. It's no longer about one day, but a season of digital deals, and savvy online shoppers are ready to see what exclusive promotions retailers have in store for Cyber Monday before they checkout,” NRF President and CEO Matthew Shay said in a press release. “Shoppers have seen promotions roll out for the past several weeks, but if the price is right on Cyber Monday, they'll definitely show up ready to spend.”

According to the survey, 29.6 million (24.4 per cent) consumers said they will use their mobile device to shop on Cyber Monday, while eight in 10 (80 per cent) said they will use their home computers to shop online. Mobile retailing continues to grow as more and more consumers rely on their smartphones and tablets to research products and find gift ideas.

In 2014, Shop.org's eHoliday survey of retailers showed that 69.1 per cent polled said they invested in optimizing their mobile websites prior to the holiday season.

“Retailers are prepared for a mobile-driven day of shopping and have optimized the mobile shopping experience to make Cyber Monday shopping easier and more dynamic for their customers,” NRF Senior Vice President and Shop.org Executive Director Vicki Cantrell said. “In addition to a more fluid experience on retailers' websites and on mobile, consumers can expect to see free shipping offers and better-than-ever programs for buy online and pick-up in store for those omnichannel shoppers.”

Seasoned online shoppers know that deals are running around the clock and 42.4 per cent of Cyber Monday shoppers had planned to shop online in the early morning, while a third (33 per cent) opted for late morning. Many consumers said they would wait until their lunch hour to shop (16.6 per cent) and more than a quarter said they would wait until early afternoon (29.5 per cent).

“Consumers watch for deals starting in the days before Thanksgiving and they save a bit of their budget to shop the deep discounts offered by their favorite retailers on Cyber Monday,” said Prosper's Principal Analyst Pam Goodfellow. “With so many consumers relying on their smartphone for everything from travel to email, the convenience of enhanced mobile shopping appeals to consumers and has changed who and where people shop. Knowing that retailers reserve some of the deepest discounts and deals on shipping for this day, consumers will be checking in throughout the day to see how the deals are shaping up.”

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