Welcoming this announcement, Roberto Graziani, President & CEO, The Nuance Group, comments: “We are very please to expand our business to Mumbai. Nuance started its operations in India about six years ago, and we have rapidly gained a solid understanding of the region. This new agreement further strengthens our business in India, the market where we are determined to grow our presence.”
Chhatrapati Shivaji International Airport is the main airport in Mumbai and India’s second biggest airport in terms of overall passenger traffic. The new terminal is estimated to open by the last quarter of 2013 and after being opened it will serve about 40 million passengers each year. With its modern design and unique atmosphere, the airport will create an inspiring experience and a welcoming gateway to Mumbai and India.
Govind Shrikhande, Customer Care Associate & Managing Director, Shoppers Stop Ltd, says “We are delighted to have jointly won this bid for Mumbai International Airport. We are happy to present a Best-in-Class International Luxury experience to all Flyers flying in and out of Mumbai. We are very positive that the unique strengths of Shoppers Stop and The Nuance Group will make this venture a great success.”
Anirban Chowdhury, County Manager, The Nuance Group India, comments: “The terminal design is very artistic and top class, which will serve as an inspiring environment to our speciality stores. We have done detailed customer interviews across various profiles and proposed brands & concepts to be able to offer a portfolio that appeals to the needs of passengers travelling through this airport. The choice of stores will comprise of a mix of premium and luxury multi- and mono-brand concepts, including our much liked women’s leather accessories store, Atelier.”
Rajeev Jain, CEO, MIAL says: “Duty free shopping is a significant component of passenger experience at any world-class airport. We would like to provide passengers at CSIA with a truly world-class shopping experience, across brands, product variety and price points. This is also in line with our stated endeavor to take CSIA to international standards.”
Started in 2006, Nuance, through its joint venture with Shoppers Stop Ltd, has been present in the Indian travel retail market for six years now. The company currently operates duty free shops at the arrival and departure halls at the Bengaluru International Airport. Based out of Bangalore and having recently won the Luxury & Lifestyle Concession for Mumbai International Airport, The Nuance Group India is ideally positioned to further grow the business in this dynamic market.
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