Homeshop18, India’s leading e-commerce player lifted the ‘Best Customer Service excellence in e-Retail’ award at the prestigious Retailer Customer Service Awards organized by Franchise India.
This award was given to the leading virtual retailer for its significant emphasis on customer satisfaction. HomeShop18 emerged as a clear winner amongst 600+ nominations at a national forum where over 350+ brands participated.
Stellar customer service is at the heart of Homeshop18.com’s business. Every customer’s touch point is given due attention and focus for a great customer experience. The company boasts of the largest call centre in the country that is available for 24X7 service.
This call centre ensures that every customer query/order placed is attended to with swift execution. At logistics level also HomeShop18 ensures to provide prompt delivery by having a strong logistics team and the largest warehouse in the country.
On winning the award, Sundeep Malhotra, Founder & CEO, HomeShop18.com and HomeShop18 TV said “We at HomeShop18 are delighted to receive this recognition. This award is a seal of the fact that HomeShop18 is offering the best in e-retail category to millions of consumers across India. Our constant endeavor is to ensure happy customers across our TV, Web and mobile platform”.
Homeshop18 has received many prestigious accolades the first quarter of 2013 in the virtual shopping sector like the ‘Innovative Retail Concept of the year, ‘Retailer of the year: E-Commerce and Online, ‘Best eRetail marketing initiative’ and ‘Social Marketing and Internet Business Award’ amongst others in 2013.
Being the only e-retailer to be present across all virtual platforms of shopping (TV, web and mobile), Homeshop18 has emerged as the largest and most trusted virtual commerce player in the field of retail and shopping. In 2008, Homeshop18 was the pioneer in home shopping through TV to bring about a change in the way Indians shopped from home. With changing times, HomeShop18 forayed into e-commerce in 2011.
Today it has over 6.5 million customers and reaches to over 4.9 million UV every month (ComScore Data March 2013). In 2013, HomeShop18 took the next big step into m-commerce with Scan N Shop, India's first virtual shopping wall at T3 Delhi Airport and the HS18 mobile app for iPhone and Android users.