10,000 M&S womenswear employees partake in Fashion Camp

Designed to showcase the latest Autumn/Winter collections, the new look and feel for M&S womenswear will offer customers improved navigation and more inspiration leading to an enhanced shopping experience.

To support the in store changes and help deliver M&S’s refocus on quality and style, all 10,000 womenswear employees have completed in depth Fashion Camp training to equip them with the skills to deliver world class customer service.

Patrick Bousquet-Chavanne, Executive Director of Marketing and Business Development at M&S, said "This is a very exciting time for M&S womenswear. We have invested in the quality and style of our products; we have reinvigorated our marketing strategy with the launch of our Britain’s Leading Ladies campaign and we have refreshed our womenswear environment.

"We hope that the in store changes that we are showcasing today, coupled with our newly trained 10,000 Fashion Camp graduates, will help us deliver exactly what our customers want and expect from M&S – high quality, stylish  products and world class customer service."

The changes in store include:

• High impact ‘Welcome Zones’ highlighting the latest trends and most popular lines for customers as soon as they enter the store;
• A new look for destination departments such as Coat Shop, Dress Shop and Knitwear;
• Improved in store navigation with more visual displays at the front of each department;
• More outfit suggestions displayed throughout the store to inspire and delight customers.

Additionally, a new Footwear and Accessories department that is a mix of employee-serviced and self-service has launched in three stores (Oxford Street Pantheon, London Colney and Bluewater) as a trial format. The departments have been completely transformed with new fixtures, fittings and visual merchandise and also feature an ‘Inspiration Station’.

Powered by RFID technology, this new multi-channel unit tells the story behind the shoes on a 32” digital screen and advises which accessories match that particular shoe every time a customer places a product on the sample shelf. 

Marks & Spencer