Local letterbox displays parcelpod concept to UK retailers

24 May '14

3 min read

Local letterbox, the new parcel delivery service, is currently trialling one of its parcelpods at a busy London head office location ahead of a full UK launch later this year, allowing the staff there to be the first people to experience the benefits of using local letterbox when ordering online.

Located in the head office of online etailer ASOS, for a one month trial, the parcelpod concept was demonstrated to a select group of journalists and retailers so that they too could experience the many unique plus points of selecting online delivery via local letterbox in anticipation of the full roll-out later this year.

Local letterbox is set to be the only dedicated network of parcel shops and parcelpods in the UK, offering customers a new and more convenient way to collect, return and send their parcels, irrespective of where they shop.

Unlike other third party delivery operators, local letterbox parcel shops and parcelpods will boast their own fully-trained staff who will be on hand to assist customers with their deliveries and returns.

Additionally every parcel shop and parcelpod will have its own changing room, allowing customers to try on their purchases there and then and return them straight away should they wish.

With its own delivery logistics provider, local letterbox will be open to everyone regardless of where they choose to shop online and there will be no additional charge to the customer over and above the retailers’ own P&P charges for them to use the parcel shops and parcelpods.

Fully-tracked, next day delivery via local letterbox will be based on a highly-competitive flat rate for all parcels weighing up to 20kgs. The cost to retailers wishing to offer local letterbox as an option at checkout will also be based on a flat rate for both outbound deliveries and inbound returns.

Local letterbox will be opening a minimum of 500 parcelpods throughout the UK by the end of this year. All parcel shops and parcelpods will be situated in convenient locations such as supermarkets and gyms through to universities, convenience stores and railway stations and will be open a minimum of six days a week from 6am – 9pm, with some open much longer in high density areas.

The trial at the ASOS head office has allowed the staff there to experience the benefits of using local letterbox by having ASOS purchases delivered direct to the parcelpod.

In addition, local letterbox have been able to gather valuable feedback from users about their experience of collecting and returning online orders.

Commenting on the parcelpod trial, local letterbox Chief Operating Officer Zoë Ombler said: “The response to the trial of one of our parcelpods has been really positive and has confirmed that there is a need for this level of service.

“Feedback already received has proved that staff find the concept of being able to try on and immediately return non-suitable items very attractive. With locations planned in areas that mean customers won’t need to vary their daily routine to collect, return or send a parcel we are confident that local letterbox will prove ideal for anyone leading a busy lifestyle.”

With 18% annual growth in online retail sales and 55% of UK households with no-one at home to receive parcels, local letterbox presents retailers and their customers with a ground-breaking new delivery and returns system for their online purchases.

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