Amazon opens customer service facility in Pune

10 Aug '15

1 min read

E-commerce giant Amazon has opened a customer service facility in Pune to raise the bar for online shopping experience in India, the company said in a press release.

This is Amazon's third Customer Service facility in India after the two sites in Hyderabad set up in 2005 and 2014 respectively.

The facility will support Amazon.in and Amazon.com with pre and post order customer service through various mediums like email, chat, phone and social media. It will also host teams that provide support to Amazon's operations in India in the form of training, workflow etc. Amazon claims the center will help create employment for hundreds of people in Pune.

Talking about the benefits of the Pune customer service facility, Raj Raghavan, Director Human Resources, Amazon India said, “Pune is a fast-growing, vibrant and young city with a great talent pool, infrastructure and growth potential. In line with our vision of building Amazon as Earth's most customer-centric company, the Pune customer service facility will augment our capabilities to serve our customers better and enable Amazon to deliver consistently high levels of customer experience.” (SH)

Fibre2Fashion News Desk – India

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