Home / Knowledge / News / Apparel/Garments / NRF Foundation announces top 10 retailers for Customer Service
NRF Foundation announces top 10 retailers for Customer Service
16
Nov '09
The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 finalists selected by shoppers in the annual NRF Foundation/American Express Customers' Choice survey. The survey, which asked 8,526 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

The rank of each retailer will be announced at NRF's Annual Retail Industry Luncheon on Tuesday, January 12, 2010 during NRF's 99th Annual Convention and EXPO. The complete list of retailers that shoppers selected as having the best customer service will also be released at that time.

According to shoppers, the top ten retailers for customer service, in alphabetical order, are:

• Amazon.com
• Coldwater Creek
• HSN
• JCPenney
• Kohl's Department Stores
• Lands' End
• LL Bean
• Nordstrom
• Overstock.com
• QVC
• Zappos

The survey is designed to gauge consumer attitudes toward retailers' customer service, to promote best practices in customer service and to recognize retailers providing excellent customer service. The survey was conducted September 1 – 9, 2009.

BIGresearch is a consumer market intelligence firm that provides unique consumer insights that are gathered online utilizing very large sample sizes. BIGresearch's syndicated Consumer Intentions and Actions survey monitors the pulse of more than 8,000 consumers each month to empower its clients with unique insights for identifying opportunities in a fragmented and changing marketplace.

American Express is a leading global payments, network, and travel company founded in 1850. Merchant Services is the merchant network of American Express, which acquires and maintains relationships with millions of merchants around the globe, which welcome American Express-branded Cards. American Express Company is a leading global payments, network, travel and banking company founded in 1850.

National Retail Federation

Must ReadView All

Courtesy: American Apparel

Apparel/Garments | On 25th Feb 2017

Gildan to make some American Apparel products outside US

Gildan Activewear, which recently acquired US fashion brand American...

Courtesy: Kolon Sport

Apparel/Garments | On 25th Feb 2017

Kolon Sport to set up JV with ANTA for Chinese market

Kolon Sport, an outdoor gear and clothing brand of Korea based Kolon...

Designer Karishma Jumani with Niraj Jawanjal, founder and director of IIFW. Courtesy: IIFW

Textiles | On 25th Feb 2017

IIFW to bring together premium lingerie brands

India Intimate fashion Week (IIFW), dedicated to showcasing the...

Interviews View All

Viral Desai
Zenitex Mill Pvt Ltd

Full of green energy

Shiladitya K Joshi
Truetzschler India Private Limited

India ITME provides a platform to interact with our stakeholders

Vidhyaa Shankar. S
A Ganapathi Chettiar

'The usage of knits is getting into the boundaries of woven fabrics'

Larry L Kinn
Suominen Corporation

Larry L Kinn, Senior Vice President - Operations Americas of Suominen...

Ashok Desai
Bombay Textile Research Association

Bombay Textile Research Association (BTRA) is a leading name in textile...

Iago Castro Asensio
RCfil Distribuciones S.L.

Iago Castro Asensio, International Business Manager of RCfil...

Karan Arora
Karan Arora

Bridal couture created with rich Indian heritage, exquisite craftsmanship...

Silvia Venturini Fendi
Fendi s.r.l

"Yes, my confidence and positive attitude are my strengths and should be...

Yash P. Kotak
Bombay Hemp Company

One of the directors of Bombay Hemp Company, Yash P. Kotak, speaks to...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH
February 2017

February 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


eNEWS
Insights
Subscribe today and get the latest News update in your mail box.
Advanced Search