Boston Apparel selects USA 800 to grow catalog business

02 Apr '10

2 min read

USA 800, the largest employee owned contact center in the U.S., recently won a contract with Boston Apparel Group servicing their two fashion brands, Chadwicks and metrostyle. In 1983, Chadwicks was the first company to offer woman the innovative concept of a fashion catalog with the same high-quality apparel found in department stores at a fraction of the price. In an effort to continue their tradition of offering stylish women's fashion at a fraction of the price, Boston Apparel Group contracted with USA 800 to handle their inbound catalog sales inquiries.

In their 25 years in the catalog business, Boston Apparel Group previously handled all calls internally. After conducting an extensive search for an outsourcing partner, Boston Apparel Group selected USA 800 due to their lower than average employee retention rates and because they felt USA 800 could deliver on their established goals and provide the quality experience customers have come to expect from Chadwicks and metrostyle. Utilizing the services of USA 800, Boston Apparel Group plans to increase revenue through improved sales and a better customer experience.

USA 800 was able to fully launch the program three weeks ahead of schedule. The program is improving the customer experience through the utilization of USA 800's proprietary eCRM tool, which gives the agent the needed information to deliver on their expected metrics.

USA 800 Inc

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