DHL secures contract order from British Home Stores

12 Aug '08

2 min read

DHL Exel Supply Chain announced a new £3.6 million (4.5 million euro) contract over three years to provide logistics e-fulfilment warehousing services for Bhs throughout the UK. This contract is an addition to DHL's existing business with the major high street retailer and will involve handling over 150,000 customer orders each year.

DHL will deliver a range of services to Bhs including: processing customer orders; processing customer returns; value added services and customer helpdesk services. The company will handle a variety of products for Bhs including clothing, gifts, home and lighting products.

This additional contract was awarded to DHL after a competitive tender process. DHL's capability will support growth of the online ordering business, reduce operating costs and improve service levels.

Ian Hamilton, Head of Logistics, Bhs, commented: “We are looking forward to extending our relationship with DHL Exel Supply Chain. DHL's ability to offer a flexible solution with a focus on cost efficiencies is in line with our own strategy and goals”.

Julian Strawford, Business Director, DHL Exel Supply Chain, added: “This is a significant contract for us. It shows strong organic growth following almost twenty years of working with Bhs.

This implementation provides an opportunity for us to showcase our e-fulfilment offering with an established multinational retailer. Over the next three years, we will be working closely with BHS to support the growth of their online customer ordering service.”

Bhs currently also uses DHL Global Forwarding for outbound freight logistics services and DHL Express for 24 and 48 hour parcel delivery services.

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