DHL US$210 mn investment boosts Asian operation

08 Sep '08

5 min read

CAH has also been a test-bed to pioneer new operational processes for DHL. CAH now has the ability to sort down to the individual postal codes of the DHL service centers in destination countries. This eliminates the need for the flyers to be resorted at the destination Gateway. For example, in Singapore this has translated into a 30-minute head start for DHL couriers, ensuring an even higher degree of service excellence.

In keeping with this service enhancement, from this month, DHL will increase the number of postal codes for its DHL Express 12:00 service across Asia Pacific by 25 per cent. With the service extension, DHL can offer Express door-to-door delivery to over 20,000 postal codes across Asia Pacific by noon the next business day for intra-Asia shipments.

The expansion of CAH further bolsters the state-of-the-art security system with almost 200 CCTV cameras, X-ray equipment and an access control system. A TAPA Class A-certified facility, the CAH also features a Quality Control Center (QCC) which monitors flight uplift/landing time in real time, enabling DHL to proactively notify customers in the event of flight delays or cancellations. The QCC is linked to the Asia Pacific Quality Control Center (APQCC) in Singapore as well as 41 cities in other Asian countries, 60 gateways and over 300 service centers.

Investing ahead of the curve- North Asia Hub to complement Central Asia Hub
“Speed, accuracy and reliability are the cornerstones of the Express industry. The CAH coupled with a robust air network is a core pillar of our highly efficient operational backbone in Asia Pacific,” said McHugh. “But we invest to stay ahead of the curve. With CAH fully operational, we look forward to taking our network capability up another notch when our North Asia Hub at Pudong, International Airport, Shanghai is complete in 2010.”

Once completed in 2010, the North Asia Hub (NAH) in Pudong will complement the CAH in Hong Kong and deliver further operational efficiencies by leveraging its geographical proximity for shipments destined for the region. The automated facility will have the capacity to sort conveyable shipments to a peak capacity of up to 20,000 parcels and 20,000 documents per hour.

The establishment of the NAH will result in transit time improvements across North Asia and, in particular, benefit customers located in the Yangtze River Delta. “Currently almost 50 per cent of the shipments through the Central Asia Hub are destined for China, Japan, Korea and Taiwan. With the expected long-term projections in volume growth, a dedicated North Asia Hub will further enhance operational efficiencies and enable DHL to keep pace with growth,” said Jerry Hsu.

DHL

More DHL News...