Nuance-Watson bags Frontier Award for 'Airport Retailer Of The Year'
Nuance-Watson proudly accepted the “Airport Retailer of the Year” trophy at the 2009 Frontier Awards Night in Cannes on October 21. This is the fourth prestigious Frontier Award to be bestowed on the biggest retailer at Hong Kong International Airport in four consecutive years, demonstrating the company's continuous commitment to quality, innovation and partnership.
Accepting the award, Ms. Alessandra Piovesana, Regional Managing Director of Nuance-Watson (Hong Kong), said: “My colleagues and I are delighted to have once again been recognised by the industry as being the world's best airport retailer. Such coveted global accolade is a wonderful tribute to our team's shared efforts, passion and unwavering dedication to both customer satisfaction and the travel retail industry as a whole. It also reflects our success in sustaining our business during more than a decade of changes, challenges and economic turbulence.We sincerely salute our customers, staff and our Airport Authority and brand partners for their loyalty and trust. Without such strong support we would never have been nearly so effective in delivering on our promise of 'enriching travel' and consistently adding value for all. In accepting this fantastic award for the fourth year, we pledge to uphold the world leading status of Hong Kong International Airport (HKIA) for many years to come. In moving forward, we also resolve to redouble our commitment and will continue to leverage every opportunity to grow our business and benefit our customers and stakeholders”.
The latest win brings to a total of four Frontier Awards Nuance-Watson has received during the last four years. They include not only the “2008 Best Marketing Initiative of the Year” award, but also the “2007 Best Partnership Initiative of the Year” and “2006 Airport/Land-based Retailer of the Year” awards. Earlier this year, Nuance-Watson also received an additional two DFNI Global Awards for “Travel Retailer of the Year” and “Airport Retailer of the Year”.
In its 2009 entry for “Airport Retailer of the Year”, Nuance-Watson underlined its remarkable performance in both quantitative and qualitative terms. In addition to delivering an impressive line-up of top notch brands and offers and best-in-class store designs and presentations, the company provides customers with constant innovations. The impressive end result is outstanding commercial results in terms of revenue, productivity, profitability and customer value.
Since opening its doors for business at Hong Kong International Airport in 1998, Nuance-Watson has received over 50 international and local awards in recognition of its excellence in operation, product merchandising and customer service.
Nuance-Watson, a joint venture between the A.S. Watson Group and The Nuance Group, is the leading retail operator at Hong Kong International Airport operating 43 shops under 18 licences. In 2007, Nuance-Watson extended its travel retail