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Bed Bath & Beyond to re-open stores & expand services

25 May '20
3 min read
Pic: Bed Bath & Beyond
Pic: Bed Bath & Beyond

Bed Bath & Beyond has announced plans to re-open more stores and further expand store fulfilment services as part of its phased approach to re-opening stores across North America, subject to state and local regulations. The company plans to take the following steps by June 13, 2020. It sells a wide assortment of domestic merchandise and home furnishings.

The company plans to re-open approximately 600 additional stores to the public, including approximately 500 Bed Bath & Beyond stores across North America, as well as around 50 Christmas Tree Shop stores and around 50 Cost Plus World Market stores in the US. In addition to Buybuy Baby and Harmon Face Values stores, which remain open to serve essential infant, health and personal care needs, this means around 50 per cent of the company’s total store fleet is expected to be open by June 13, 2020, the company said in a press release.

Expand contactless curb-side pickup services to approximately 1,350 stores in total, adding a further 600 additional locations. Contactless curb-side will be available at approximately 90 per cent of the company’s total store fleet across the US and Canada. Bring approximately 11,000 associates back from furlough as stores re-open to the public and services are expanded across North America.

“Customers across North America are already taking advantage of the ease and convenience of Buy-Online-Pick-Up-at Store (BOPIS) and contactless curb-side pickup, and we're delighted to roll-out these services to over 1,000 store locations, as well as welcoming customers back into hundreds of our stores again as we start to re-open across the US and Canada. We’re seeing strong online engagement from our loyal customers through this period. Over recent weeks in the US, traffic to our Bed Bath & Beyond website and mobile app is up approximately 30 per cent and digital sales have doubled. Customers are also responding well to the launch of BOPIS and contactless curb-side pickup, with these services accounting for a meaningful percentage of our Bed Bath & Beyond US digital sales in the last week, and we anticipate continued growth as we expand the service to more stores in the coming weeks,” Mark Tritton, president and CEO said.

Bed Bath & Beyond also announced a $10 million plan to donate essential items to those affected by COVID-19 this week. The Bringing Home Everywhere programme will deliver products that provide home comfort and essential support to communities and those on the frontline of the pandemic across the US and Canada.

While the company continues its measured approach to re-opening stores, it expects around half of its stores across its retail banners to remain closed to the public through June 13, 2020. In conjunction with the decision to further extend temporary store closures, Bed Bath & Beyond will also extend the furlough of the majority of store associates and a portion of corporate associates until at least June 13, 2020. As stores re-open during this period, the company expects to bring approximately 11,000 associates back from furlough. The company will continue to pay 100 per cent of the cost of healthcare premiums for all furloughed associates who currently participate in the company’s health plan, until further notice.

Fibre2Fashion News Desk (GK)

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