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Manhattan platform to modernise 3 Suisses multi-channel opts

13 Oct '07
4 min read

Leading supply chain solutions provider, Manhattan Associates Inc announced that 3 Suisses France, one of France's foremost catalogue and online retailers and part of the 3 Suisses International Group, has selected Manhattan Associates' supply chain platform to modernise its French and international multi-channel fulfilment operation.

The Manhattan Associates solution will be deployed at 3 Suisses France's five distribution centres (DC) located in Croix, Northern France, which together total more than 140,000 square meters of warehousing space.

The solution implementation will be jointly led by Manhattan Associates and SI3SI, the IT services subsidiary of 3 Suisses International (3SI) Group's Textile and Household Goods Division.

Founded in 1932, 3 Suisses France originally ran a mail-order service for woollen knitting yarn manufactured by the spinning plant owned by the Toulemonde-Destombes family.

3 Suisses France has since become one of France's leaders in multi-channel distance selling, offering customers a wide range of goods including clothing, cosmetics, household items, audio visual equipment, computer and office supplies as well as a range of financial products, all of which can be bought via the internet, by mail-order or over the phone.

Each year, 3 Suisses France delivers more than 17 million consignments to its customers, representing a total of more than 60 million individual items. With a presence on the Internet since 2000, the multi-channel retailer now generates 30% of its revenue through this increasingly important channel.

3 Suisses France's supply chain is characterised by a round-the-clock distribution operation that is supported by 20 regional distribution hubs from where goods are delivered either directly to customers' homes or to a network of 3,500 'Relay Points' (in-store collection points found in convenience stores throughout France). 3 Suisses France also has activities in Germany and in Belgium, where distribution is managed independently.

3 Suisses France had previously used a proprietary supply chain system, developed by SI3SI, the IT services subsidiary of 3SI Group's Textile and Household Goods Division. Despite being very stable and reliable however the system became too difficult to maintain and develop.

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