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Karl Mayer makes Connect app available in China
22
Jul '16
German company Karl Mayer has developed a special 'Connect' app to provide fast and efficient communication between machine operators and the technical support specialists.

The company has made this app available in China July 2016 onwards and will be possible to download the app onto smartphones and tablets from the Apple Store, Google Play and 360 Mobile Assistant for Android devices.

“Level 1 of the Connect app covers the basic communication package, where the transfer of information is both simple and specific,” Karl Mayer said.

If there is a problem in a machine, the personnel on site can use a smartphone or tablet to scan a QR code on the operator console of the machine to send a technical query, which is received by its regional technical support staff.

The customer can also send photos and comments with his query to give more details of the problem, which can be done conveniently by using easy-to-understand touch commands.

“A direct link to the Karl Mayer Spare Parts Webshop can also be established just by touching the screen,” the knitting machines manufacturer stated.

All the possibilities are available for machines equipped with the appropriate Kamcos upgrade, which is available as standard for machines built April 2016, onwards, while 2010 onwards models, can be upgraded accordingly.

Level 2 of the new app can be used if the machines operate with Kamcos 2 and can be linked into the customer's network via the WLAN, together with the mobile devices.

This second level offers more features as a service request can also be sent via the QR code, which can also transmit an extensive package of machine data, gives more details of the query, together with any comments and photos, and is the direct link to the Karl Mayer Spare Parts Webshop.

The machine data is also available for checking remotely, within range of the company network, while operating data can also be checked remotely, which includes, notification history and speed record.

“The customer always has the efficiency data relating to the plant ready to hand and if client has any questions regarding the technology, these can read on the relevant pages in the app,” Karl Mayer informed. (AR)

Fibre2fashion News Desk - India


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