Home / Knowledge / News / Textiles / Karl Mayer makes Connect app available in China
Karl Mayer makes Connect app available in China
22
Jul '16
German company Karl Mayer has developed a special 'Connect' app to provide fast and efficient communication between machine operators and the technical support specialists.

The company has made this app available in China July 2016 onwards and will be possible to download the app onto smartphones and tablets from the Apple Store, Google Play and 360 Mobile Assistant for Android devices.

“Level 1 of the Connect app covers the basic communication package, where the transfer of information is both simple and specific,” Karl Mayer said.

If there is a problem in a machine, the personnel on site can use a smartphone or tablet to scan a QR code on the operator console of the machine to send a technical query, which is received by its regional technical support staff.

The customer can also send photos and comments with his query to give more details of the problem, which can be done conveniently by using easy-to-understand touch commands.

“A direct link to the Karl Mayer Spare Parts Webshop can also be established just by touching the screen,” the knitting machines manufacturer stated.

All the possibilities are available for machines equipped with the appropriate Kamcos upgrade, which is available as standard for machines built April 2016, onwards, while 2010 onwards models, can be upgraded accordingly.

Level 2 of the new app can be used if the machines operate with Kamcos 2 and can be linked into the customer's network via the WLAN, together with the mobile devices.

This second level offers more features as a service request can also be sent via the QR code, which can also transmit an extensive package of machine data, gives more details of the query, together with any comments and photos, and is the direct link to the Karl Mayer Spare Parts Webshop.

The machine data is also available for checking remotely, within range of the company network, while operating data can also be checked remotely, which includes, notification history and speed record.

“The customer always has the efficiency data relating to the plant ready to hand and if client has any questions regarding the technology, these can read on the relevant pages in the app,” Karl Mayer informed. (AR)

Fibre2fashion News Desk - India

Must ReadView All

Textiles | On 29th Apr 2017

Textile sector may have uniform GST rate: Irani

The textile sector could have a uniform Goods and Services Tax (GST)...

Textiles | On 30th Apr 2017

Government revamping tech mission on cotton

Indian Government is working to revamp the technology mission on...

Apparel/Garments | On 30th Apr 2017

Columbia Sportswear records Q1 net sales of $543.8 mn

Columbia Sportswear Company has announced record net sales of $543.8...

Interviews View All

Claudia Kersten
Global Organic Textile Standard

‘GOTS is a very efficient supply chain management tool, especially for...

Yash Agarwal
Hitansh Online

Every market region has its own culture and trends

Abhishek Samdaria
Reflete

GST will certainly reduce a lot of paperwork in future

Giorgio Mantovani
Corman S.p.A

Giorgio Mantovani, MD of Corman, with a presence in both Milano and New...

Kevin Nelson
TissueGen

Kevin Nelson, Chief Scientific Officer, TissueGen discusses the growing...

Eamonn Tighe
Nature Works LLC

Eamonn Tighe, Fibres and Nonwovens - Business Development Manager of...

Silvia Venturini Fendi
Fendi s.r.l

"Yes, my confidence and positive attitude are my strengths and should be...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Sonam & Paras Modi
SVA

Sonam and Paras Modi's Sva Couture is synonymous with head-turning...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

news category


Related Categories:
April 2017

April 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search



X