Home / Knowledge / News / Textiles / TRSA announces keynote address for Annual Conference
TRSA announces keynote address for Annual Conference
22
Apr '11
The Textile Rental Services Association of America (TRSA), the only organization advocating and representing the interests of independent operators, national chains and associates to protect and expand the markets for textile services, announced that international bestselling author of The Nordstrom Way: Inside Story of America's #1 Customer Service Company and the recently released The Mom & Pop Store: True Stories from the Heart of America Robert Spector will kick off the TRSA Annual Conference & Exhibits, October 16-19, 2011 at The Westin Kierland in Scottsdale, AZ.

“Customer service is critical to growth and retention,” said TRSA President Joseph Ricci, “Robert is the authority on the authority of customer service Nordstrom and with the additional insight culled from his research of small, independent operators from across the country, he will offer practical, take-home value for every attendee.”

Spector's address, The Nine Management Principles of Customer Service, will explore the concepts that have made Nordstrom the gold standard for customer service and an inspiration to companies and organizations in every walk of life. Attendees will learn how Nordstrom creates, maintains, encourages, and nurtures a 55,000-employee culture that is 100-percent committed to serving the customer while encouraging and empowering employees to become other-centered rather than self-centered.

Although built around Nordstrom, the presentation includes insights from other companies Spector has written about including Amazon.com and Starbucks as well as customer-service ideas from the small, independent businesses as profiled in his latest book, The Mom & Pop Store: True Stories from the Heart of America.

Spector is a leading international speaker on world-class customer service and corporate culture and his work has been published in a wide variety of publications, including The Wall Street Journal, The New York Times, Details, Women's Wear Daily, Sports Illustrated, USA Today, and NASDAQ Magazine.

The TRSA Annual Conference & Exhibits will feature:

• 20+ interactive educational sessions
• Half-Day High-Demand Industry Workshops
• 70+ associate product and service solutions
• TRSA Committee Meetings
• Facility/Plant Tour

The TRSA Annual Conference & Exhibits brings together hundreds of executives, owner/operators and management from independent and national companies providing textile services to the hospitality, industrial, manufacturing, services and healthcare markets. The TRSA Annual Conference & Exhibit provides an opportunity to build the professionalism of textile service company teams, reward top performers and increase management retention that directly improves the bottom line.

Textile Rental Services Association of America (TRSA)


Must ReadView All

Pakistan govt notifies 50% duty drawback on exports

Textiles | On 21st Oct 2017

Pakistan govt notifies 50% duty drawback on exports

The Pakistan government has notified the ‘Duty Drawback of Taxes...

Ghana sets up task force to clamp down on textile piracy

Textiles | On 21st Oct 2017

Ghana sets up task force to clamp down on textile piracy

Ghana’s ministry of trade and industry has set up a taskforce to...

Courtesy: Coach

Fashion | On 21st Oct 2017

US company Coach to change name to Tapestry from Oct 31

Coach Inc., a New York-based house of modern luxury accessories and...

Interviews View All

Anavila Misra
Anavila Collection

Fashion shows are also encouraging and highlighting sustainable fashion

Akash Khetan
Narayan Tex Fab

I find it hard to find professionals in Surat

Giovanni Pizzamiglio, Paolo Crespi & Riccardo Robustelli
Epson, For.Tex & F.lli Robustelli

‘The percentage share of printing in the global textile market is pretty...

Vikas Banduke

Softech Controls Private Limited (SCPL) is a part of the Cotmac Group, an...

Liz Manning

<div><b>Liz Manning</b>, Business Development Manager at Catexel, has...

Suresh P Bagrecha

Komal Texfab, founded in 1981, is into manufacturing of knitted fabrics,...

Urs Stalder
Sanitized AG

Urs Stalder, CEO, Sanitized AG, talks about the increasing use of hygiene...

Marcel Alberts
Eurofibers

Coating at a fibre level is a practice not usually seen in the...

Silke Brand-Kirsch
Schlegel und Partner

Silke Brand-Kirsch, executive partner of Schlegel und Partner, a leading...

Tony Ward
Tony Ward

"You have to truly understand what your client wants, know her needs, what ...

Vaanee Bhatia
Gritstones Clothing

<div>Delhi-based Gritstones Clothing offers quality and exemplary style...

Nisha Chanda
Whistling Woods International School of Fashion

<div>A lack of upgraded courses in costume designing and fashion as per...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

October 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Planning to Take the Leap towards
Sustainability?

Do you see sustainability as a route to business growth?

Yes No

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes No

Active Poll

Do you see sustainability as a route to business growth?

Yes
77.1%
No
12.9%
Skip
10.0%

Total Votes: 70

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes No

Active Poll

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes
61.4%
No
28.6%
Skip
10.0%

Total Votes: 70

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes No

Active Poll

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes
85.7%
No
10.0%
Skip
4.3%

Total Votes: 70

Thanks for your valuable feedback. Claim your free latest sustainability e-book.

Active Poll

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes
75.7%
No
11.4%
Skip
12.9%

Total Votes: 70


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search