UNIQLO's NY Global Flagship Stores with Lawrence visual technology

11 Nov '11

2 min read

UNIQLO, the global clothing retailer has implemented customer guidance systems from Lawrence, a Tensator Group Company, a world leader in queue management solutions, at both its newest locations, UNIQLO New York Fifth Avenue Global Flagship and UNIQLO New York 34th Street Flagship.

The custom designed sleek, stainless steel Tensabarrier guidance system is specifically designed to echo the ultra chic store interior while helping guide customers easily through the checkout process and increase efficiencies in customer flow.

The design concept of the store is a model for future UNIQLO flagships globally. UNIQLO brought together a world-class team of creative minds to realize the best customer experience possible from store design to product layout to visual technology to efficient customer service.

“The entire store is designed with customer service in mind,” said Shin Odake, UNIQLO USA CEO. “The custom Tensabarriers allow our associates to check out customers in a quick and efficient manner. We don't like to have long lines in our stores as it's just not in the best interest of our customers.”

Both new Manhattan locations have three floors with separate cash register banks. UNIQLO leverages the fixed custom designed stainless steel Tensabarrier post and oval beams to help guide and speed customers to the next available register attendant.

“We are proud to be a part of UNIQLO's flagship stores in New York City,” said Bill Vetter, General Manager, Lawrence, a Tensator Group Company. “UNIQLO's attention to detail – especially towards customers' wait time is exemplary. By leveraging the custom Tensabarriers, UNIQLO ensures customer service excellence.”

Lawrence, a Tensator Group Company, is a recognized leader in Queue Management solutions. The company offers a large range of digital media platforms, electronic call forward systems, display and signage products, crowd and access control solutions, in-queue merchandising systems, and the Tensabarrier, the most respected barrier in the world.

UNIQLO is a subsidiary brand of Fast Retailing Co. (FR), a leading Japanese retail holding company that offers clothing under a number of brands, including Theory, g.u., Comptoir des Cotonniers and Princesse tam.tam. With sales of 814 billion yen in fiscal 2010, FR is one of the top four apparel retailers in the world.

Lawrence, Tensator Group Company

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