Home / Knowledge / News / Information Technology / Bomgar delivers unfailing IT support to Bon-Ton
Bomgar delivers unfailing IT support to Bon-Ton
23
Dec '11
Bomgar, the worldwide leader in secure, enterprise remote support solutions, announced that Bon-Ton has switched to Bomgar to provide reliable, secure remote IT support for its associates and point of sale (POS) systems.

A retail industry veteran, Bon-Ton employs more than 26,500 people across 23 states. Founded in 1898 as a one-room millinery and dry goods store in York, Pennsylvania, Bon-Ton has grown to a leading retail provider of national and private brand fashion apparel and accessories for women, men and children, as well as cosmetic and home furnishing.

Facing reliability issues with their former remote support tool, the IT support team at Bon-Ton needed to eliminate the hit-and-miss support that stunted productivity of their technicians as well as their associates. With 15,000 devices to support, 10,000 of which are POS systems, Bon-Ton needed a solution to securely support a multitude of devices in remote locations.

“We needed a support tool that we could count on to help any associate at any location at any time,” said John Heidke, end user support manager at Bon-Ton. “With Bomgar we don't have to worry about whether it will work, allowing us to focus on resolving the end-user's problem.”

In addition to reliability, session recording and the ability to support multiple sessions simultaneously are Bomgar features that stood out to the Bon-Ton team. “Allowing support technicians to handle multiple sessions at once is not something we knew we needed, but I foresee it being very useful as we further implement the Bomgar solution in our support environment,” Heidke added.

Security also played a role in Bon-Ton's selection of Bomgar. An on-premise solution, Bomgar sits behind Bon-Ton's own firewall and security measures, giving them control over the information captured during a remote support session.

“Especially within the retail industry, it's imperative that companies fully protect their customers' personally identifiable information. Passing support session information, which may include customer data, through third-party servers puts it at greater risk to fall into the wrong hands.” said Nathan McNeill, co-founder and chief strategy officer at Bomgar. “Just like Bon-Ton, we are passionate about customer satisfaction and are excited to be working with them to help improve their IT support.”

The Bon-Ton Stores, Inc., with corporate headquarters in York, Pennsylvania and Milwaukee, Wisconsin, operates 276 department stores, which includes 11 furniture galleries, in 23 states in the Northeast, Midwest and upper Great Plains under the Bon-Ton, Bergner's, Boston Store, Carson Pirie Scott, Elder-Beerman, Herberger's and Younkers nameplates and, in the Detroit, Michigan area, under the Parisian nameplate.

Bomgar is the worldwide leader in secure, enterprise remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Windows, Mac, Linux, Android, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location.

Bomgar Corporation


Must ReadView All

Textiles | On 21st Aug 2017

Telangana announces sops for textile, apparel sector

The Telangana government recently announced a string of incentives,...

Textiles | On 21st Aug 2017

India’s cotton production may grow by 3.76% in 2016-17

India’s cotton production is likely to rise by 3.76 per cent to 345...

Textiles | On 21st Aug 2017

Turkish apparel exports fall 6.11% in H1 2017

Apparel exports from Turkey declined by 6.11 per cent in the first...

Interviews View All

Awen Delaval
Samatoa

'Natural fibres are appreciated for traditional authenticity'

Shiladitya K Joshi
Truetzschler India Private Limited

India ITME provides a platform to interact with our stakeholders

Divyesh Mashruwala
Akshar Industries

Surat dominates foiling, embossing and pleating

Eamonn Tighe
Nature Works LLC

Eamonn Tighe, Fibres and Nonwovens - Business Development Manager of...

Mohammad Hassan
Biax Fiberfilm

About one in every 20 patients picks up an infection while hospitalised....

Steve Cole
Xerium Technologies

Steve Cole of Xerium Technologies discusses the industry. Xerium is the...

Prathyusha Garimella
Prathyusha Garimella

Hyderabad-based designer <b>Prathyusha Garimella</b> is known for blending ...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Karan Arora
Karan Arora

Bridal couture created with rich Indian heritage, exquisite craftsmanship...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

August 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Planning to Take the Leap towards
Sustainability?

Do you see sustainability as a route to business growth?

Yes No

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes No

Active Poll

Do you see sustainability as a route to business growth?

Yes
67.7%
No
16.1%
Skip
16.1%

Total Votes: 31

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes No

Active Poll

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes
45.2%
No
35.5%
Skip
19.4%

Total Votes: 31

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes No

Active Poll

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes
83.9%
No
6.5%
Skip
9.7%

Total Votes: 31

Thanks for your valuable feedback. Claim your free latest sustainability e-book.

Active Poll

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes
61.3%
No
9.7%
Skip
29.0%

Total Votes: 31


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search