GSI and Belk have partnered together since the launch of belk.com in 2008. “GSI and their expertise in direct to consumer management has proven very successful for us. We are experiencing tremendous growth and GSI’s customer service professionals have played a key role in our success,” said Ivy Chin, senior vice president of ecommerce.
Belk occupies 29 million feet of retail space, all with the single goal of satisfying the modern Southern lifestyle. “We continually strive to increase customer satisfaction, loyalty and retention. GSI’s customer service professionals are an extension of our brand, providing expertise in managing the consumer experience. We are confident that GSI will continue to deliver exceptional care to our customers and drive repeat business,” said Chin.
“Quality customer service is critical to the success of a retailer’s ecommerce business. We look forward to continuing to provide the right resources and technology to deliver a positive consumer experience on behalf of Belk,” said Tobias Hartmann, CEO of global operations for GSI Commerce.
Charlotte, N.C.-based Belk, Inc. is the nation’s largest privately owned mainline department store company with 303 Belk stores located in 16 Southern states. The company was founded in 1888 by William Henry Belk in Monroe, N.C., and is in the third generation of Belk family leadership.
GSI Commerce enables ecommerce, multichannel retailing and digital marketing for global enterprises in the U.S. and internationally.
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