Shoppers battle weather to take advantage of deals

05 Feb '14

4 min read

Bounce rates rose again in January after showing improvement last month, likely the result an increased percentage of shopping trips that were related to returns, exchanges, and gift card redemptions this January. Given the overall improvement of shopping session duration, this modest increase is likely not cause for concern.

Visit Duration

Shopping session duration, defined as the mean time from store entry to store exit, was 23.0 minutes in January, an increase from 22.0 minutes last year and 22.2 last month. Average duration was as long as it has been since August 2013, showing shoppers were browsing more merchandise and felt less pressured to get in and out of the store in a hurry, likely having a positive impact on average sales.

The magnitude of the improvement over last year is a positive sign that shoppers were looking to spend with the surplus of store credit and gift card value generated by the holidays.

Active Repeat Customers

In January, active repeat customers, defined as individuals returning to a store location more than once in 30 days, totaled 13.8% of total visits measured, up a significant 140 basis points from the previous month, but much less than the 17.0% seen last January.

The shoppers who were getting out to the mall were generating much more frequent store visits in January to make returns/exchanges and cash in on the resulting store credits as well as gift cards from the holidays.

Best and Worst Days of Month

The best and worst shopping days of January both came early in the month. The best day of the month was Saturday January 4th, with the month’s highest traffic and window conversion by a significant margin.

In addition, shoppers were very engaged in-store with one of the lowest bounce rates of the month. This day saw a lot of shoppers looking to take advantage of great post-holiday deals. The worst day of the month was Monday the 6th, which was negatively impacted by weather and a likely shopper hangover following the holidays.

This day saw worse performance across all of our metrics than any other Monday during the month. Engagement was particularly poor, with one of the highest bounce rates seen in the month.

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