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SATO signs master service agreement with Fonterra
Jun '14
SATO, a leader in barcode printing, labeling, and EPC/RFID solutions, announced that it has signed a Master Service Agreement (MSA) with Fonterra Cooperative Group Limited, a leading global dairy company based in New Zealand, to provide supplies, services, and support for barcode systems in Fonterra’s factories and distribution centers worldwide.
SATO has been working closely with Fonterra in New Zealand and Australia, playing an instrumental role in standardizing their barcoding systems and configurations. Furthering this partnership, SATO Holdings Corporation and Fonterra have signed an MSA which will cover all countries Fonterra operates in, allowing SATO’s global subsidiaries to better offer localized services matching the requirements of Fonterra operations in each country.
Key applications that can be provided under the agreement include product traceability solutions, product anti-counterfeiting solutions, label management and printing solutions, wireless infrastructure solutions, and many more.
“We’re extremely excited that Fonterra, the world’s leading dairy exporter, has chosen SATO to offer our products and services throughout their entire supply chain, transitioning our long-term collaboration to a more robust alliance,” said Kaz Matsuyama, President & CEO of SATO Holdings Corporation, “SATO will continue to enhance and expedite our globalization strategies with specialist teams we have built to take care of global key accounts like Fonterra, and we are confident that this agreement represents an excellent opportunity to strengthen the win-win business relationship between both companies moving forward.”
“The agreement for SATO to extend its services worldwide is a natural extension to the great work SATO has already done for us in New Zealand and Australia standardizing our systems and processes, and we believe that this will help improve the end user experience and our operational performance globally,” said Mike Saint, IT Service Owner for Fonterra, “SATO is an integral solutions partner of Fonterra and we rely on their responsive support, technical expertise and extensive knowledge in the automatic identification and data capture solutions domain. This, coupled with SATO’s worldwide footprint, made the choice to use SATO the logical choice, based on their common values and their approach to deeper customer and user engagement.”


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