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DXLG deploys eBay 'Ship-from-Store' solution
11
Sep '14
eBay Enterprise, an eBay Inc company said multi-channel specialty retailer of big and tall men's apparel - Destination XL Group (DXLG) has successfully deployed its ‘Ship-from Store’ in more than 100 of its stores.

Destination XL has also adopted Dropship Manager from eBay Enterprise since 2012. eBay said the combined solutions, give the retailer more than 200 omni-channel fulfillment locations to expand product availability to its customers.

The cloud-based eBay Enterprise Ship-from Store module has been deployed across the Destination XL (DXL) and Rochester Clothing stores to provide more options and choices to DXLG’s diverse customer base, eBay informed.

“Our new concept store, DXL, offers an upscale environment with more than 2,000 private label and name-brand styles to choose from, which gives our customers a unique blend of full wardrobe solutions not available at traditional retailers,” Chris Shortall, VP (Customer Service) at DXLG said.

“eBay Enterprise Ship-from Store enables us to make our online channel equally dynamic. We can easily offer customers inventory across all of our channels, which allows us to deliver a better shopping experience with more items, colors, and sizes regardless of where our customers shop”, he added.

DXLG successfully deployed eBay Enterprise Ship-from Store in 90 days in more than 100 stores and continues to add stores monthly. According to Chris Shortall, the program captures demand that may have otherwise been lost and reduces backorder and out-of-stock situations in the distribution center.

DXLG also utilizes eBay Enterprise Dropship Manager to automate order processing providing online visibility to available inventory. As a result, DXLG more than doubled its drop-ship network and decreased cancel rates for drop-ship items by 52 percent.

“DXLG is an excellent example of the positive direct impact omnichannel strategies have on customer satisfaction and loyalty,” Tobias Hartmann, VP of Client Success, Operations and International at eBay Enterprise explained.

“Our Store Fulfillment Solutions focus on driving incremental revenue and creating a seamless customer experience while optimizing inventory, a retailer’s single highest overhead cost”, he added. (AR)

Fibre2fashion News Desk - India

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