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JDA & IBM create new omnichannel retail solution
25
Aug '15
JDA Software Group Inc. and IBM Commerce have created new integrated fulfillment capabilities that combine the power of JDA Intelligent Fulfillment and Labour Productivity solutions with Order Management solutions from IBM Commerce.

The latest JDA release offers “Click and Collect” option that delivers simple, customised ordering for shoppers, and cost savings for retailers. Instead of navigating a confusing array of options, JDA offers a simplified experience that allows shoppers to select their preferred pick-up or delivery time and location as part of a streamlined, simplified buying experience. Behind the scenes, JDA and IBM integrate the order management, the warehouse management and the transportation management systems to fulfil each order profitably. The “Rescue the Return” option minimizes the cost of product returns. Product returns are becoming significantly more costly for omni-channel retailers who lack visibility into incoming returns, and the resources needed to process these items, JDA said in a statement.

The other option “Destination-driven demand” shows the true source of orders. When shoppers can't find the product they're looking for in a store, store associates typically arrange for delivery from a fulfillment center to their home.

Wayne Usie, senior vice president of retail, at JDA said, “With this release, we have bridged that gap and provided the foundation to solve this problem by integrating with IBM to provide the necessary visibility in execution to labour and demand impacts -- allowing companies to begin improving profitability with each omnichannel order.”

John Mesberg, general manager, offering management and strategy, IBM Commerce said, “By leveraging the combined expertise of IBM and JDA, retailers can present order fulfillment options in real-time that delight demanding customers and ensure that a great experience lasts from the first click to when they have their purchase in hand.”

Peter Swann, operations director, Debenhams said, “We believe customer expectations will continue to increase and that the collaboration between IBM and JDA in developing their Intelligent Fulfillment suite of solutions, could provide companies with the platform to meet those expectations but also do it in the most profitable manner.” (GK)

Fibre2Fashion News Desk – India

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