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Mosaic Fashions outsources help desk to Retail Assist
30 Apr '08
2 min read
The service provides both standard trading and out-of-hours cover: Monday to Saturday, 08.00 - 21.30 and Sunday & Bank Holidays, 09.30 - 18.00.
Retail Assist is supporting all of the EPoS systems that Mosaic uses: StorePlus, Store6, Retail-J and Microsoft Wepos.
The outsourcing of the Stores Help Desk to Retail Assist has enabled Mosaic to redeploy its inhouse resources to provide 2nd- and 3rd-level Store Systems support, manage the Retail Assist relationship and dedicate more time to the store opening process.
Adds Retail Assist's Managed Services Director, Dan Smith: "This new contract builds on our long-term relationship with parts of the Mosaic Fashions business such as Warehouse, Principles and The Shoe Studio. We value the confidence that Mosaic has shown in us by outsourcing first-line support responsibility for its entire store estate."
Retail Assist is supporting all of the EPoS systems that Mosaic uses: StorePlus, Store6, Retail-J and Microsoft Wepos.
The outsourcing of the Stores Help Desk to Retail Assist has enabled Mosaic to redeploy its inhouse resources to provide 2nd- and 3rd-level Store Systems support, manage the Retail Assist relationship and dedicate more time to the store opening process.
Adds Retail Assist's Managed Services Director, Dan Smith: "This new contract builds on our long-term relationship with parts of the Mosaic Fashions business such as Warehouse, Principles and The Shoe Studio. We value the confidence that Mosaic has shown in us by outsourcing first-line support responsibility for its entire store estate."
Retail Assist Limited
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