InteQ Corp helps Eastern reduce downtime in operations

29 Jul '08

3 min read

Eastern Mountain Sports, a leading national outdoor retailer, recognized a 67 percent reduction in downtime across its entire IT infrastructure supporting 66 retail stores, www.ems.com and corporate headquarters as a result of selectively outsourcing IT monitoring and management to InteQ Corporation. In addition, Eastern Mountain Sports discovered the benefits of leveraging technology specialists from InteQ to assist in tackling a range of retail IT projects.

“Managed services help the IT organization meet our service level commitments to the business, while InteQ's specialists assist us on technology evaluations and other IT projects,” said Jeffrey Neville, CIO, Eastern Mountain Sports. “We think of InteQ as a natural extension of our IT organization so much that InteQ is on my org chart.”

Eastern Mountain Sports deployed InteQ managed services in 2006 to automate the repetitive tasks of 7/24 infrastructure monitoring, management, problem resolution and reporting. Today, downtime is at an all-time low and critical events per network device have plummeted 58 percent. The stabilization and automation provided by managed services freed up Eastern Mountain Sports' IT staff significantly, enabling them to focus on higher-value transformation initiatives to drive business.

In addition, Eastern Mountain Sports leverages a wealth of technical and process expertise in its managed services provider. “We are on hand to support Eastern Mountain Sports as they embark on new initiatives, while we keep their IT infrastructure performing to the stringent service levels demanded in a quality retail environment,” said Santhana Krishnan, CEO of InteQ Corporation.

Managed Services in the Retail Environment
InteQ managed services help retail organizations reduce the cost of managing IT infrastructure by automating monitoring and problem resolution, and by bringing centralized management to highly distributed environments. InteQ managed services provide the automation and reporting retailers need to control cost per store and improve the customer experience both at retail and online.

With managed services, retail IT organizations gain 7/24 IT management while maintaining the ability to staff from 8:00 a.m. to 5:00 p.m. InteQ managed services are built on the IT Infrastructure Library (ITIL), bringing the benefits of this industry-leading best practice to retailers with no further investment required. ITIL is widely recognized as a driver of IT compliance that facilitates meeting a range of governance and compliance objectives.

Founded in 1967 by two New England rock climbers and based in Peterborough, N.H., Eastern Mountain Sports is one of the nation's leading outfitters of outdoor gear, clothing, footwear and accessories with 66 retail stores in 12 states.

InteQ Corporation is a leading IT service management company that helps businesses worldwide reduce the cost of IT operations, improve service levels and manage IT compliance. InteQ's innovative approach combines ITIL on-demand solutions, remote infrastructure management and award-winning ITIL training and consulting services.

Eastern Mountain Sports

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