Home / Knowledge / News / Information Technology / InteQ Corp helps Eastern reduce downtime in operations
InteQ Corp helps Eastern reduce downtime in operations
29
Jul '08
Eastern Mountain Sports, a leading national outdoor retailer, recognized a 67 percent reduction in downtime across its entire IT infrastructure supporting 66 retail stores, www.ems.com and corporate headquarters as a result of selectively outsourcing IT monitoring and management to InteQ Corporation. In addition, Eastern Mountain Sports discovered the benefits of leveraging technology specialists from InteQ to assist in tackling a range of retail IT projects.

“Managed services help the IT organization meet our service level commitments to the business, while InteQ's specialists assist us on technology evaluations and other IT projects,” said Jeffrey Neville, CIO, Eastern Mountain Sports. “We think of InteQ as a natural extension of our IT organization so much that InteQ is on my org chart.”

Eastern Mountain Sports deployed InteQ managed services in 2006 to automate the repetitive tasks of 7/24 infrastructure monitoring, management, problem resolution and reporting. Today, downtime is at an all-time low and critical events per network device have plummeted 58 percent. The stabilization and automation provided by managed services freed up Eastern Mountain Sports' IT staff significantly, enabling them to focus on higher-value transformation initiatives to drive business.

In addition, Eastern Mountain Sports leverages a wealth of technical and process expertise in its managed services provider. “We are on hand to support Eastern Mountain Sports as they embark on new initiatives, while we keep their IT infrastructure performing to the stringent service levels demanded in a quality retail environment,” said Santhana Krishnan, CEO of InteQ Corporation.

Managed Services in the Retail Environment
InteQ managed services help retail organizations reduce the cost of managing IT infrastructure by automating monitoring and problem resolution, and by bringing centralized management to highly distributed environments. InteQ managed services provide the automation and reporting retailers need to control cost per store and improve the customer experience both at retail and online.

With managed services, retail IT organizations gain 7/24 IT management while maintaining the ability to staff from 8:00 a.m. to 5:00 p.m. InteQ managed services are built on the IT Infrastructure Library (ITIL), bringing the benefits of this industry-leading best practice to retailers with no further investment required. ITIL is widely recognized as a driver of IT compliance that facilitates meeting a range of governance and compliance objectives.

Founded in 1967 by two New England rock climbers and based in Peterborough, N.H., Eastern Mountain Sports is one of the nation's leading outfitters of outdoor gear, clothing, footwear and accessories with 66 retail stores in 12 states.

InteQ Corporation is a leading IT service management company that helps businesses worldwide reduce the cost of IT operations, improve service levels and manage IT compliance. InteQ's innovative approach combines ITIL on-demand solutions, remote infrastructure management and award-winning ITIL training and consulting services.

Eastern Mountain Sports


Must ReadView All

Market share of Indian textile items expand in 13 nations

Textiles | On 11th Dec 2017

Market share of Indian textile items expand in 13 nations

Thirteen countries — Germany, France, Italy, the United States,...

Courtesy: EUBrasil

Textiles | On 11th Dec 2017

Euratex, ABIT welcome negotiations for EU-Mercosur FTA

European Apparel and Textile Confederation (Euratex) and the...

Most firms expect no change in investment plans: CII survey

Textiles | On 11th Dec 2017

Most firms expect no change in investment plans: CII survey

Despite visible optimism in Indian industry with the Confederation of ...

Interviews View All

Claudia Kersten
Global Organic Textile Standard

‘GOTS is a very efficient supply chain management tool, especially for...

Vasanth Kumar
Max Fashion India

‘Traditional high-street retailers are now willing to offer franchisees to ...

Cyril Pereira
Reed Exhibitions India, organiser of Asian Machine Tool Exhibition 2016

'Major problem in the textile machinery manufacturing industry is the lack ...

Hardik Sanghvi

Idealin Fogging Systems has been engaged in designing and manufacturing...

Rikesh Mistry

Jupiter Comtex Pvt Ltd, established in 1973, started its textile machinery ...

Vikas Banduke

Softech Controls Private Limited (SCPL) is a part of the Cotmac Group, an...

Marcel Alberts
Eurofibers

Coating at a fibre level is a practice not usually seen in the...

Lynda Kelly
Suominen Corporation

Suominen Corporation is a manufacturer of nonwovens as roll goods for...

Marten Alkhagen
Swerea IVF AB

Marten Alkhagen, Senior Scientist - Nonwoven and Technical Textiles of...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Sanjukta Dutta
Sanjukta's Studio

<b>Sanjukta Dutta</b> creates unique garments by clubbing prints of...

Sidharth Sinha
Sidharth Sinha

<b>Sidharth Sinha</b> has contributed to the successful rebirth and...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

December 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Planning to Take the Leap towards
Sustainability?

Do you see sustainability as a route to business growth?

Yes No

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes No

Active Poll

Do you see sustainability as a route to business growth?

Yes
69.2%
No
12.1%
Skip
18.7%

Total Votes: 91

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes No

Active Poll

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes
61.5%
No
30.8%
Skip
7.7%

Total Votes: 91

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes No

Active Poll

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes
86.8%
No
9.9%
Skip
3.3%

Total Votes: 91

Thanks for your valuable feedback. Claim your free latest sustainability e-book.

Active Poll

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes
81.3%
No
8.8%
Skip
9.9%

Total Votes: 91


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search