Home / Knowledge / News / Information Technology / Lifestyle brand VIVRE ties up with VIPdesk
Lifestyle brand VIVRE ties up with VIPdesk
Oct '08
VIVRE, the high-end provider of premiere luxury brand clothing and goods, has selected VIPdesk to provide stellar customer support to VIVRE's luxury client base. VIPdesk, the pioneer of home-based call centers and concierge services, will provide inbound customer care for VIVRE via phone and e-mail utilizing a virtual customer service team.

VIPdesk's home-based Brand Ambassadors will answer all sales and customer service calls and emails from VIVRE customers. VIVRE offers its loyal shoppers a meticulously edited collection of the world's finest selections for women, men, children, the home and gifts. VIPdesk was chosen to provide VIVRE's customer support due not only to VIPdesk's history of providing excellent customer support for luxury brands but also VIPdesk's reputation as a leader in the virtual call center space.

"This is a wonderful opportunity for VIVRE to partner with a company that has successfully established themselves in the customer service and concierge market. In working together, we are certain to provide amazing customer support," said VIVRE CEO and founder, Eva Jeanbart-Lorenzotti.

"VIPdesk is very excited to be working with VIVRE to provide customer service support to VIVRE's clients," said Mary Naylor, CEO of VIPdesk. "The relationship between the two companies is outstanding, and we look forward to continuing to help VIVRE service its clients in the most effective way possible for a long time to come."

VIPdesk provides its virtual call center clients with experienced Brand Ambassadors, hand-selected for each one of their clients out of a national labor pool. In addition to national, targeted recruiting, other benefits of the virtual call center model include increased quality of interaction and customer service, improved peak/overflow management, scalability, low overhead and administrative costs, ease of expansion, and quick disaster recovery and business continuity in case of emergency.

VIVRE Inc was founded in 1996 to become a premier lifestyle brand by pioneering an innovative and differentiated approach to merchandising, bringing together the best in luxury brands and the most affluent consumers. With a unique eye for design, a specific point of view and an editorial approach to shopping, Eva Jeanbart-Lorenzotti has created a new concept in retail. VIVRE is the only retail model with a lifestyle approach that speaks to the educational and emotional needs of the new aspirational consumer. Vivre provides an alternative for luxury companies to communicate their brand image by participating in a unique selection and merchandising approach.

VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services.


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