Inovis ranks among top software vendors in retail industry

18 Dec '08

3 min read

Inovis today announced that it has been named among the top software vendors serving the retail industry, according to RIS News' 2008 Software Leaderboard. For the third year in a row, Inovis ranks among the top in the industry, moving up several slots in 10 categories, including overall performance, customer satisfaction, product reliability and quality of service, among others.

A showcase of head-to-head rankings, the RIS Software Leaderboard is based on the votes of retail-industry executives about who are the top technology vendors serving their industry. RIS News partnered with Lichtfield Research to survey retail-industry insiders in categories that evaluate retail enterprise-application and software development and customer satisfaction.

This year, Inovis ranked among the top 10 in 16 different categories, up from just four categories last year. In overall performance, Inovis jumped from the eighth to the fifth spot; in customer satisfaction, from eighth to third; in product reliability, from ninth to third; and in quality of service, from ninth to second.

In four categories, the company made the top 10 list for the first time, including ROI, total cost, quality of service and installation/integration. Furthermore, in categories serving mid-size retailers, Inovis ranked in the top 10 in overall performance, product reliability, installation/integration, administration/maintenance, quality of support and quality of service.

"Receiving recognition from our peers and customers in the retail industry is among the highest honors we can achieve," said Sean Feeney, president and chief executive officer, Inovis. "The Software Leaderboard has special significance for us because it's a vote of confidence from our peers and shows that our customers value the innovation, products and service we provide."

Highlights of Inovis' rankings included:
Leaders in Overall Performance: #2
Leaders in Customer Satisfaction: #3
Leaders in Product Reliability: #3
Leaders in Quality of Support: #3
Leaders in Quality of Service: #2

Companies that appear on the RIS Software Leaderboard show an outstanding focus on enterprise application development and high customer satisfaction. Customer satisfaction makes up the bulk of the scoring methodology, with additional points awarded for retail concentration and annual revenue. Of the votes retailers cast for software vendors this year, only the top 30 made the final list in each break-out category.

About Inovis:
Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with their entire trading community. By standardizing and automating mission-critical business interactions, companies can dramatically reduce the complexity and cost of supply chain communication.

This foundation of high-quality, reliable and secure connectivity provides real-time visibility across the order-to-payment lifecycle. The resulting actionable intelligence enables users to proactively address supply chain issues before they impact profitability, shortening cycle times, improving productivity and increasing customer satisfaction.

With more than 20 years of expertise, Inovis delivers its products and services to more than 20,000 companies over a wide range of industries and markets across the globe.

Inovis

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