OneVue releases new version of VuePoint 2.0
OneVue has announced the recent release of its flagship software suite, VuePoint 2.0. VuePoint 2.0 enables cross-channel retailers to reduce overhead cost and increase revenue. One force behind the cost-saving benefit is the enhanced and automated customer communication feature. A real-time customer account feature is easily accessible and allows end customers to check order status, shopping cart, discounts applied, and more. Combined with e-mail, the interaction keeps end customers informed through every step of the order process and fulfillment. This information drastically reduces inbound calls to a retailer's call center, allowing a retailer to operate with less staff.
The new version features more intuitive navigation for both OneVue clients as well as the end customers. The simplified navigation and reduced learning curve has immediate, positive impact on all levels of a retailer's business. Rod Anderson, CEO of OneVue, stated, “One of our national retail accounts was able to train its call center staff in less than one day. Even better, it trained its warehouse and shipping staff in about 20 minutes. This nearly eliminated the interruption to business usually associated with a change in software.”
VuePoint 2.0 is built on a .NET implementation and deployment. It utilizes standards-based data formats to ensure a low-intensive conversion process. “OneVue respects each customer's unique way of doing business. We'll never dictate changes to their operations, but rather let each customer's needs dictate how we tailor VuePoint. It's designed to adapt to what the customer wants to accomplish so they can achieve their business goals,” stated Rod Anderson.
One retailer already using VuePoint responded positively. It previously utilized 90 staff to ship about 7,000 packages per day. After implementing OneVue's solution, that same company ships over 10,000 packages per day with only 22 staff.
The 2.0 release of VuePoint offers proven revenue boosters as well. VuePoint 2.0 boasts an integrated, enterprise-wide promotions module, whether for web or catalog sales. Current promotions are continuously updated on all areas of the site, and can even change based on what is inside the customer's shopping cart. Additionally, a fraud prevention module flags certain types of transactions long before an order is processed.
Anderson concluded, “We're confident retailers will see the value of this new version. With our quick implementation, any retailer can see an immediate impact to their bottom line.”
OneVue, a leader in Cross Channel Retail Solutions featuring VuePoint, serves retail chains nationwide as well as international organizations. The VuePoint software suite delivers a robust, scalable, and flexible Cross-Channel Management System designed to deliver comprehensive information across the entire retail enterprise.