Home / Knowledge / News / Information Technology / Apparel retailer M&S expands online delivery network
Apparel retailer M&S expands online delivery network
Oct '09
Marks and Spencer (M&S) announced that it will offer its online international delivery service to a further 73 countries, reaching out to an additional 5.5 million British expatriates and overseas customers.

Launched 11 months ago, the service was initially trialled in France, Germany, Spain, Australia, New Zealand, the United States and Canada. It will now be available from Albania to Vietnam and include such major markets as China, Japan and South Africa.

Director of M&S Direct Dave Hughes says: “The M&S brand is synonymous with quality – and something welcomed by expats and international shoppers alike.

“With the international delivery infrastructure already in place, it's been a relatively seamless next step to branch out to virtually the rest of the world. It gives us the flexibility to respond to the many customer requests we've been getting to take marksandspencer.com global.”

The service has seen an item shipped overseas every two minutes, and enough underpants sold to cover the modesty of every citizen in Liechtenstein or Monaco, both now eligible for the online service.

Figures show that French shoppers are keenest on M&S underwear, with sales of Magic Knickers stronger in France than anywhere else outside of the UK.

Australia is hot on the heels of France, with pants there being delivered to the furthest corners of the country, from the Daintree Rainforest to the Western Australia goldfields.

Incidentally, ladies' lingerie is a best-selling item online in all international locations, with the exception of the US where men's underwear comes up trumps.

Generally, more orders are being dispatched to France than any other nation.

Bedding is selling strongly in France, as it is in Spain, reflecting the large British expatriate communities and demand for quality bed and bathroom linen.

Ladies' shirts and blouses also feature in the European top three, while school uniforms continue to be the strongest selling item in Germany.

In addition to its international delivery service, M&S has introduced an online personalised card service, Wine Plan, 3,000 premium white goods and developed the 'M&S for Business' corporate gifting service; all part of its commitment to grow sales of M&S Direct to £500m by 2010/11.

Marks and Spencer (M&S)

Must ReadView All

Textiles | On 24th Oct 2016

Baba Ramdev’s Patanjali to enter textile manufacturing

Patanjali Ayurved, an enterprise initiated by yoga guru Baba Ramdev,...

Textiles | On 24th Oct 2016

German technology to help in energy saving in textiles

German technology can play a major role making the environment...

Courtesy: Trupik

Apparel/Garments | On 24th Oct 2016

Virtual 3D fitting rooms revolutionising online shopping

Virtual fitting rooms meant to bridge the gap between e-commerce...

Interviews View All

Saket Garg
Garg Corporation

The biggest challenge is lack of skilled workforce and competition from...

Smita Murarka

‘There is huge demand in the Indian lingerie market for non-wired styles.’

Ajay Ghariwala
Luthra Group

We are ready to adopt or follow every opportunity

Paolo Ocleppo
Sandvik Hyperion

Paolo Ocleppo, Rotary Cutting Segment manager, Sandvik Hyperion discusses...

Marcel Alberts

Coating at a fibre level is a practice not usually seen in the...

Silke Brand-Kirsch
Schlegel und Partner

Silke Brand-Kirsch, executive partner of Schlegel und Partner, a leading...

Yash P. Kotak
Bombay Hemp Company

One of the directors of Bombay Hemp Company, Yash P. Kotak, speaks to...

Jay Ramrakhiani
Occasions Elegance Wear

It is believed that by early 19th century, Varanasi weavers had moved away ...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


Letter To Editor

(Max. 8000 char.)

Search Companies

October 2016

October 2016

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Browse Our Archives


Advanced Search