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Blowfish launches new e-commerce platform developed by RLM
09
Mar '10
RLM Apparel Software Systems Inc. has completed development of a new e-commerce platform for trendy footwear maker Blowfish LLC. The new site is designed to enable the fashion-forward company to more directly and effectively share its brand and product message with consumers in a state-of-the-art online community environment that combines shopping with blogs, style content, social media links, and other advanced capabilities. The new Blowfish e-commerce solution is fully integrated with the shoe company's existing RLM FashionManager enterprise software to streamline order management, credit card processing, warehouse and inventory management, and customer shipments.

“We see e-commerce as the best possible way for us to convey our brand message and show the full breadth of our product line to consumers”, stated Blowfish Chief Operating Officer Greg Kearns. “Unlike the many sites that focus on selling products, our new platform is first and foremost a brand-building site that also offers a shopping option. While we do expect to achieve significant sales through the site, we will also benefit tremendously from interacting with customers and learning about their interests and needs.”

The integration of the of the new e-commerce solution with the RLM business management software (ERP) streamlines both the online shopping experience and the order fulfillment process. All product details, pricing, and inventory information is entered and maintained in one system. Online shoppers can use keywords to find products by style, color, size, and other relevant criteria. With accurate and real-time inventory information, the system can add new products to the site as they become available and remove out-of-stock products to eliminate back-orders.

To fulfill an order, the system automatically links with a third-party credit card processing service to receive payment. Customers receive automated email notification confirming the order and to provide shipment tracking information when it ships. The RLM system is also integrated with Blowfish's third-party warehouse provider to enable same-day shipment to the customer.

“The complete integration that RLM provides makes it possible for us to make e-commerce easy for both us and our customers,” added Kearns. “This allows us to operate our online sales in much the same way as our wholesale business. The systems and processes we are putting in place now will also benefit us tremendously as we grow our business. The more you can integrate today, the easier it is to scale tomorrow. RLM has provided the systems and expertise we need to get to the next level of e-commerce.”

RLM Apparel Software Systems Inc


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