Tailored Brands selects ForeSee CX retail suite

02 Oct '17

2 min read

Courtesy: Foresee

ForeSee, the leader in Voice of Customer (VOC) solutions, has announced that Tailored Brands, Inc., a recognised leader in men’s tailored apparel operating over 1,400 locations in the US and Canada, has selected the ForeSee CX Suite, the methodology-powered solution, to manage all of its customer experience (CX) intelligence from one place.

ForeSee will enable Tailored Brands to leverage a unified view of the customer, with scientific measurement of CX across the entire customer journey.

After completion of a successful pilot program, Tailored Brands is ready to expand its use of the ForeSee CX Suite to measure customer satisfaction across all of its retail brands and omnichannel experiences, including web, store locations, and fulfilment. ForeSee’s customer experience (CX) measurement solution delivers methodology-backed, calibrated customer feedback and insights to fully represent the customer experience at Tailored Brands.

ForeSee CX Suite uniquely helps companies listen to, capture, measure, and benchmark customer feedback – across web, mobile, store or locations, and contact centres. ForeSee’s proven measurement model and resulting insights provide CX intelligence that guides critical decisions and predicts business impact with certainty. ForeSee is the customer experience choice for 70 per cent of the Internet Retailer (IR) 100, 90 per cent of US government executive branch departments, 8 of the top 10 retail banks worldwide (and half of the top 50), and thousands of other companies and organisations.

Mark Neutze, EVP, store operations and real estate, Tailored Brands said, “At Tailored Brands, we pride ourselves on providing world class customer service, so our goal is not just to meet our customers’ expectations, but to exceed them whenever possible. To do this, we needed to find an industry leader in VOC to be our partner. With the proven methodology behind ForeSee CX Suite, we will be able to better identify and act on important customer satisfaction drivers across all of our customer touchpoints.”

ForeSee CEO Pete Daffern said, “We are thrilled to partner with Tailored Brands, a company that is committed to constantly improving the customer experience and helping dress men for life’s most significant moments. We know that ForeSee’s systematic approach to CX measurement will boost Tailored Brands’ business by creating a ‘CX currency’ that can be measured, utilised, and understood by executives at every level of the organisation to improve customer experience.” (GK)

Fibre2Fashion News Desk – India

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