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 Why the LS Retail Journey
Lilliput undertook the LS Retail journey with a vision to grow and insure high customer service levels and experience without increasing the costs. Lilliput was looking forward to a complete solution offering which was scalable, flexible, reliable and at the same time easy on maintenance. The added benefit expected were that the management at Lilliput, would take up a solution oriented approach through LS Retail and get reliable, realtime insight into critical aspect of the business and hence gain better visibility of the business performance.
The Challenge
Identifiable dissimilarity within the operational system
Lilliput acknowledged that with growing number of stores and multiple transactions, there was a need to record various business processes in a single database. Moreover this needed to be addressed efficiently and quickly.
Results in Brief
LS Retail provided a setup that could range from a single store with one POS to a complex, multi-store environment that integrated well with Lilliput’s overall business operation. LS Retail NAV is built on Microsoft Dynamics NAV, therefore, the POS, back office and head office all use the same application. This made it possible for the management at Lilliput to track individual transactions from the POS to the General Ledger, hence maximizing their business value and efficiency.
» Efficient Data synchronization, the latency factor reduced up to 50% to update Store data in centralized database.
» Efficiency of warehouse users increased up to 60% in terms of time being consumed in managing warehouse processes.
» System Maintenance effort at Stores reduced up to 40% as most of tasks can be handled through Head Office online.
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