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Client Overview
The Shane Company, a division of the Western Stone & Metal Corporation, is one of the premier independent jewellery store chains in the United States and has over 22 Brick and Mortar stores and also an e-store.
Business Challenges and Requirements
The Shane Company, involved in the selling of jewellery items also customises sales orders as per its client's specifications. Due to its high value and unique characteristics, it is essential to track the movement of each item in the store. In day-to-day operations it is vital to maintain product-visibility and security at every level. This necessitates the inclusion of unique user-friendly features in the Point-of-Sale (POS) as well as in the back office, thereby ensuring near-zero inventory shrinkage. The key challenges faced by the Shane Company included:
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Minimising customer wait time
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Reducing POS training time
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Operational Efficiency
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Handling multiple transactions
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Ability to pay using multiple types of tenders
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Enabling trade in items
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Facility to purchase items in one store and return or exchange it at any other store
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Updated customer history and information
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Performing end of day settlements and track variances
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Ability to check for information of items at the store
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Performing IRS cash limit checks for cash sales, track bad checks.
 The SYSTIME Solution
After a critical evaluation of various POS solutions based on industry-specific parameters, the Shane Company selected SYSTIME's Point-of-Sale solution VersaPOSTM as its preferred retail solution.
The basic differentiators, which made the Shane Company choose VersaPOS were:
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Operational convenience
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User-friendly interfaces/screens
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Windows-based usability and ODBC compliance
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OPOS compliance
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Easy operations with a wide variety of retail hardware and peripherals
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Direct integration facility with IC Verify for credit card verification
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COM-based "snap-in" architecture providing easy customisation of the POS code
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Strong multi-functional development team
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Availability of a pre-developed code base and libraries for various POS functions
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Competitive pricing
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Impeccable references from existing VersaPOSTM clients/users.
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