Anne M. Obarski

Anne M. Obarski is "The Customer Service Spy!" As a professional speaker and trainer, Anne works with a company to provide it with the clues to keep the customers coming back. Anne presents keynotes, break-out sessions and customized training, nationwide, in the area of customer service. She has written two new books namely, "Surprising Secrets of Mystery Shoppers" and "Real World Customer Service Strategies That Work".

You can get "10 Big Secrets to Giving Mystery Shopper Feedback and Get the Changes You Want".For more info visit: www.merchandiseconcepts.com

Publications/ Books/ Papers

Many articles on Customer Service are there on her credit.