Area of Specialization
Awards and Recognition
Kelley Robertson began his retail sales career with no retail experience. He struggled and eventually moved into the hospitality industry. For over a decade he worked for several large chains and in 1990 began training employees, managers and owners. During the next five years, he trained close to 1000 service staff for approximately 20 restaurants.In 1995, he returned to retail to provide sales training for the retail sales division of Sony of Canada and helped the Sony Stores become one of Canada’s top retailers of consumer electronics. His retail sales training programs and resources have been used by Sony Latin America and Sony Mexico.
Kelley started his private practice in 2002. Since then, he has worked with dozens of retailers and businesses. He has a large number of retail and non retail clients.He is the author of “Stop, Ask & Listen – Proven Sales Techniques to Turn Browsers into Buyers,” which has sold over 7,000 copies. Kelley is a frequent contributor to magazines and his articles have appeared in dozens of publications and websites. He also publishes the 59 Second Tip, a free newsletter every Monday morning.
As the President of The Robertson Training Group, Kelley has helped professionals improve their business results with his engaging approach to retail sales training and speaking. He helps businesses increase their sales, develop better negotiating skills, coach and motivate their employees, create powerful work teams and deliver outstanding customer service.
Publications/ Books/ Papers
He has many articles on his credit.