Terry McKenna

Terry McKenna is an internationally acclaimed speaker and author on the topic of human capital optimization - transforming human capital into financial capital. Terry’s expertise lies in the people side of business; people issues like, Employee Recruiting, Retention and Engagement, as well as, Leadership, Customer Service and Brand Differentiation, as well as organizational design (OD). Terry’s most recent book, Hire the Best C-Store Employees – Interviewing Tactics for Hiring Employees Who Can Actually Make You Money, was a #1 seller in the convenience industry. Terry writes a monthly column for several national retail publications and has been featured in The Wall Street Journal, as well as the Harvard Business School corporate training video, Benchmarking Outside The Box.

Terry is principal and co-founder of Employee Performance Strategies, Inc. (EPS) founded in 1997. EPS is the leading authority in helping organizations achieve greater financial results by optimizing employee job performance. EPS develops high-performance workforces through training and organizational design (OD). EPS is unique in that no other company has the depth and breadth of experience in understanding and relating to retail operators and their employees like EPS, due to their extensive history and exclusive focus on the retail industry.

Prior to founding EPS, Terry worked 17-years with Mobil Oil Corporation – U.S. Marketing Division. While at Mobil, Terry led the development and implementation of a national customer service strategy, in addition to leading the achievement of ISO-9002 certification for customer service for convenience stores for Mobil’s Singapore marketing affiliate.

Publications/ Books/ Papers

Terry writes a monthly column for National Petroleum News (NPN), Tobacco Retailer, and Sabah Business, the largest business Publication in Turkey.