Job Description
Sales support: To help sales representatives improve their productivity and spend more time selling, sales coordinators provide a variety of support services. Sales coordinators contact customers and prospects to arrange appointments or to make follow-up calls to confirm orders or delivery dates. They also ensure that the sales reps have sufficient quantities of sales support material, such as product brochures or case studies. Sales coordinators also act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.Order satisfaction: Sales coordinators contribute to customer satisfaction by ensuring the accuracy and timely processing of orders. They handle orders by telephone, email or mail, and they also check that the orders have the correct prices, discounts and product numbers, and will contact customers to resolve any queries. They input orders to the companys computer system and ensure that orders are processed in line with customers delivery requirements. They inform the customers of any delays and will arrange alternative delivery dates.Coordination: Collaboration with other departments is an important responsibility for sales coordinators. They contact the technical department, for example, to deal with any product or technical queries. When they have processed orders, they contact their colleagues in manufacturing and logistics so that everybody can agree on delivery dates. To ensure that the sales and marketing activities are integrated, sales coordinators work closely with marketing. Sales coordinators arrange that presentations and supporting material -- such as technical papers or customer references -- will be produced, to help the sales representatives win business.Reporting: Sales coordinators maintain sales records, as a basis for reports to the senior management team. They prepare reports on sales by individual representatives, sales by product line and sales to individual customers. They also provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow
Key Skill
Eligibility Criteria
Informations:
Company Profile
ZONAC KNITTING MACHINES PVT. LTD.
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