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Job in Madura Coats Pvt Ltd for Digital & Customer Service Manager

Digital & Customer Service Manager
Posted On :28-Nov-2017   

Madura Coats Pvt Ltd
  Job Location : Bengaluru (India)
  Experience : 1-4 Years
Salary : Undisclosed

Job Description

To manage the roll out of the Digital proposition to target customers/sales offices and achieve the target KPIs (financial and non-financial targets) working with the relevant Business Teams and Global Teams
To facilitate the change management and the alignment of internal processes across the relevant divisions to adopt Digital Applications or Tools
To manage existing/on-going digital projects (eComm, WBA, CCE) and coordinating with teams to achieve the set targets
To manage, train and supervise Customer Service Desks (CSD) & Customer Care Teams (CCT) across key locations
To share and implement best practices on customer service; actively work towards automation of key customer service tasks
Principal Account abilities and Key Activities
Work with local project managers and businesses to roll out the Digital tools and applications in all target markets within target timeline
Work with the local businesses to achieve the target KPIs and achieve adoption levels of the various tools thus ensuring these tools are delivering the target proposition.
Facilitate the required change management and business process alignment. Facilitate the exchange of best practise.
Facilitate the development of key Digital marketing and E Commerce activities (by the business) and provide guidance, training and support for effective implementation and the use this new digital applications and tools to achieve target revenue and cost savings opportunities.
Monitor and report the key KPIs and suggest actions to the business for implementation to drive improvements.
Support and help on ad-hoc initiatives as assigned by the Digital Leadership Team.

Key Skill

  • Digital Marketing,Marketing,sales,Business Development,Market Research

Eligibility Criteria

  • Any Graduate - Any Specialization


  • Salary : Undisclosed
  • Category : Marketing & Sales
  • Subcategory : Online/Digital Marketing Manager
  • Gender Prefrence : Any
  • Position : 1
  • Role Digital & Customer Service Manager

Company Profile

Madura Coats Pvt Ltd

Coats has a long heritage and has been serving customers and playing a part in communities for more than 250 years.
Our well known brands and company-wide understanding of our customers and consumers mean our products and services meet current and future needs. Our strong relationships with our business partners and consumers, coupled with the deep expertise of our people, builds trust and certainty.
We supply yarn, zips, sewing and needlework products to a wide range of markets around the world.
Our products are part of the fabric of everyday life: from clothing, accessories and furniture to fibre optics and healthcare items. Last year we dyed over 150 thousand different colours in over three and half million production batches, making Coats the world's leading player in industrial threads and textile consumer crafts products, and the second largest global zip manufacturer.

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