Job Openings at Shoppers Stop Ltd. for Retail Operations Manager - Fibre2Fashion
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Job in Shoppers Stop Ltd. for Retail Operations Manager

Retail Operations Manager
Posted On :23-Aug-2016   

Shoppers Stop Ltd.
  Job Location : Mumbai (India)
  Experience : 5-6 Years
Salary : Undisclosed

Job Description

Achievement of budgeted plan works out action plans/tactics to match requirement
Competition mapping- Identifies parameters to track competition.Builds resources and databases of information on an ongoing basis by networking.Creates an index and updates it
Inventory management does process mapping for movement of stocks from receiving bay to floor. Initiates stock-takes as per the agreed and laid down procedure.Ensures effective displays with the objective of achieving greater number of stock turns. Plans for perpetual inventory
Customer care/customer service -Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences.Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances
Customer feedback Sets up mechanism for recording of verbal complaints / suggestions,Ensures collation of data on customer complaints / suggestions and circulates it to relevant people, Ensures in service recovery within agreed time-line (72 hours),Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
Manpower availability- Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
Floor presentation-Understands the visual merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability,communicates the above to supervisors
Arrangement of stock in space allocated as per plan- Creates display plan of merchandise for his sections on the basis of underlying principles,Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
Analysis and reporting analyzes available data, identifies causes and suggests solutions,Identifies all reports that need to be generated with frequency, schedules

Key Skill

  • Operations Management,retail,Budget Planning,Reports

Eligibility Criteria

  • Graduate or Post graduate with relevant experience of 5 to 6 years


  • Salary : Undisclosed
  • Category : Retail
  • Subcategory : Operations Manager/Head
  • Gender Prefrence : Any
  • Position : 1
  • Role Operations Manager

Company Profile

Shoppers Stop Ltd.

The foundation of Shoppers' Stop was laid on October 27, 1991 by the K. Raheja Corp. group of companies. Being amongst India's biggest hospitality and real estate players, the Group crossed yet another milestone with its lifestyle venture - Shoppers' Stop. From its inception, Shoppers' Stop has progressed from being a single brand shop to becoming a Fashion & Lifestyle store for the family. Today, Shoppers' Stop is a household name, known for its superior quality products, services and above all, for providing a complete shopping experience.

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+91-99099 91595