Gass joined Kohl’s in 2013 as chief customer officer, with leadership responsibility for marketing and the e-commerce business. In 2015, her role expanded to chief merchandising and customer officer, adding the company’s merchandising, planning and product development divisions to her areas of responsibility. Prior to joining Kohl’s, Gass spent nearly 17 years at Starbucks where she held a variety of leadership roles overseeing marketing, Starbucks beverage, food and merchandising, and global strategy. Most recently, she served as president, Starbucks EMEA. Prior to Starbucks, Gass began her career with Procter & Gamble. Sona Chawla will maintain her responsibilities for the company’s omnichannel operations including all store operations, logistics and supply chain network, information and digital technology, and e-commerce strategy, planning and operations. “Sona’s leadership has significantly impacted our ability to become a best-in-class omnichannel retailer,” said Mansell. “She has been laser-focused on delivering a seamless omnichannel customer experience, leveraging technology to make us more productive, and amplifying the role and relevancy of our stores as our biggest strength.”
Chawla joined Kohl’s in 2015 as chief operating officer. Prior to joining Kohl’s, Chawla spent seven years with Walgreens in a variety of senior leadership roles including president of e-commerce and president of digital and chief marketing officer. Prior to joining Walgreens, she was vice president of global online business at Dell. Before Dell, she worked at Wells Fargo’s Internet Services Group, where she held several roles including executive vice president of online sales, service and marketing. (SV)
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