Tempur-Pedic rated best in customer satisfaction

12 Nov '19

2 min read

Pic: Tempur Sealy/PR Newswire

Tempur-Pedic, produced by Tempur Sealy International, has been rated number one in customer satisfaction for the retail mattress segment in the J D Power 2019 Mattress Satisfaction Report. Tempur-Pedic ranked highest across six of the seven categories, including support, durability, comfort, value, warranty, and contact with customer service.

Tempur Sealy International develops, manufactures, and markets mattresses, foundations, pillows and other products.

"We are committed to delivering an exceptional sleep experience for our customers and our dedication fuels the work we do every day," said Scott Thompson, Tempur Sealy president and CEO. "Our customers have again recognised our commitment to relentlessly focusing on what matters most to them and we are honoured by this award." The award marks the second time in three years Tempur-Pedic has ranked #1 in customer satisfaction.

Tempur-Pedic introduced the world's first infinitely-adaptable mattress more than 25 years ago. The brand has reinvented the way people sleep.

Tempur-Pedic sleep solutions have been produced after research and are tested to deliver unparalleled, transformative sleep that is both personalised and undisturbed. Earlier this year, Tempur-Pedic fully released the Tempur-breeze mattress line, and debuted the Tempur-Ergo Smart Base collection powered by Sleeptracker AI to help tackle people's top sleeping challenges - being too warm and snoring.

"Helping our customers get their best sleep is at the core of every product we develop, and across the company, that is our mission – from testing in our R and D labs, to educating and assisting our customers in our stores, on our website or the phone, and through our retail partners," Thompson added.

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