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LVMH using OneStock's agile order management tech

23
Jan '20
Pic: LVMH
Pic: LVMH
LVMH has chosen OneStock’s agile order management technology to optimise its US omnichannel operation. The luxury goods brand is using OneStock’s delivery promise function to create a high-end service to meet customer expectations. This allows shoppers to view real time stock availability and choose a guaranteed delivery method based on the item selected.

Shoppers can view real time stock availability and choose a guaranteed delivery method based on the item selected. These include ‘white glove’ same day delivery and an option to pick up in-store in under two hours. The customer is then updated with an estimated delivery time.

In addition, LVMH is implementing OneStock’s ship from store, click and collect and return in-store technologies to further enhance its capabilities.

OneStock offers an agile, omnichannel, unified inventory software suite for retailers that want to optimise order management and boost sales.

“The personalisation of the customer experience and in-store experience are two areas that we want to make exceptional, and where we want to improve the ecommerce services we offer,” said Laetitia Roche-Grenet, business synergies director at LVMH.

OneStock works with global brands to create genuine omnichannel operations which boost revenue. Retailers typically increase sales by over 30 per cent through sophisticated order orchestration and efficient store operations – effectively allowing them to turn their stores into a network of satellite warehouses.

“US retailers are becoming creative at providing bespoke customer experiences,” said Romulus Grigoras, CEO at OneStock. “They also need to become more agile at order management to meet demand and increase overall profitability in these competitive times.”

Fibre2Fashion News Desk (SV)


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