Phil Hackney, group operations director at Shop Direct, said: “This new head office team and facility underlines our mission to create a frictionless and increasingly digital customer service experience to complement the seamless online journey customers already have when shopping on Very.co.uk and Littlewoods.com. Who better to identify opportunities for customer service improvement than our existing frontline advisors?” Mark Billingham, customer service director at Shop Direct, added: “We want to lead the way for customer service innovation and create the empowered frontline colleagues of the future, equipped with complex problem-solving ability, digital skills and the latest technology. The customer closeness team and centre will help us reach this ambition.” (SV)
Fibre2Fashion News Desk – India
| On 22nd Sep 2021
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Letter to Editor
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