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India's e-com industry to touch $188 bn by 2025: FICCI
10 Jul '21
2 min read
Pic: Shutterstock
The e-commerce industry in India is projected to reach $188 billion in 2025 from $64 billion last year, with growing consumer preference for the digital marketplace as the primary buying channel instead of an alternative, says a report titled ‘A progressive shift from transactions to trust’ released recently by the Federation of Indian Chambers of Commerce and Industry (FICCI).
The report was released at the Customer Trust Summit 2021, where, addressing the inaugural session, consumer affairs secretary Leena Nandan said trust and transparency have never been more important than now.
“We are trying to educate consumers about the standards and value of ISI mark and industry collaboration and participation is the key to reach out to safeguard the interest of consumers," she was quoted as saying in a FICCI statement.
"Our goal is to continue to focus on a consumer-centric approach to developing innovative newer products and solutions," Nandan said.
The government, she noted, will fail in its task if it is unable to make an ecosystem of competition so that the right value of goods and services can be offered to the consumers.
The Consumer Protection Act has opened up avenues for consumers in such a way that it is of benefit to the industries as well, the secretary added.
The report was released at the Customer Trust Summit 2021, where, addressing the inaugural session, consumer affairs secretary Leena Nandan said trust and transparency have never been more important than now.
“We are trying to educate consumers about the standards and value of ISI mark and industry collaboration and participation is the key to reach out to safeguard the interest of consumers," she was quoted as saying in a FICCI statement.
"Our goal is to continue to focus on a consumer-centric approach to developing innovative newer products and solutions," Nandan said.
The government, she noted, will fail in its task if it is unable to make an ecosystem of competition so that the right value of goods and services can be offered to the consumers.
The Consumer Protection Act has opened up avenues for consumers in such a way that it is of benefit to the industries as well, the secretary added.
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